Night Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cob30

What’s in it for you

- Become part of a team that’s very passionate about creating great hospitality experiences.
- The annual salary (RAL) ranges between €26.000 and €28.000, in line with level C1 of the applicable CCNL.
- 26 days holiday (plus bank holidays), pension and life insurance (if applicable).
- Food on us during your shift.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
- Time off to volunteer with one of our partner charities.
- Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
- Regular team get togethers, from our High Fives to our team parties – we know how to have a good time!

Job Description

- Represent the Management during night hours, ensuring the proper functioning of the facility.
- Take care of our guests: from check-in to check-out, managing billing, ensuring that accounts and data are correct and taking care of every request or question.
- Consistently maintain a positive and friendly attitude, even when resolving complex or critical situations.
- Manage guest accounting in the home, ensuring billing accuracy.
- Operationally coordinate the hotel overnight to ensure guests are well cared for.
- Work with the Front Office Manager and the rest of the Hoxton team to define sales strategies and ensure maximum employment.
- Set ambitious yet realistic goals for the team,



aiming for maximum occupancy and full guest satisfaction (100%).
- Ensure data integrity in all management systems and provide the necessary daily reports to each department.
- Manage daily overbooking levels and interface with all departments to maximize occupancy.
- Ensure that all phone calls are answered as quickly and efficiently as possible.
- Responsibility for closing the day, with preparation and verification of receipt reports.
- Monitor the safety of guests and their properties to minimize any risks or alarms.
- Lead the night team by example, keeping employees engaged, motivated, and supported, so they are ready to offer excellent service and feel free to ask for support if in doubt.
- Ensure that the decorum of common areas and technical rooms is always maintained, correcting any deficiencies immediately.
- Accurately perform Night Audit procedures, reporting any discrepancies and ensuring their prompt resolution.
- Ensure the safety of guests during the night hours while they rest.

Qualifications

- The most important thing is that you know how to offer a memorable experience : both for those staying with us and for those who come in just for a drink or a quick bite.
- Experience in the hotel or leisure industry in a similar role.




- Excellent knowledge of Italian and English.
- High level of verbal and written communication skills, computer skills and some understanding of GDS systems.
- Experience with Micros Fidelio Opera or a similar front desk operating system.
- Previous experience in the hospitality industry is a plus.
- You have a lot of experience in successfully handling different types of requests.
- Personality: You're looking for a place where you can be yourself; we don't want clones in suits here.
- Passion for hospitality, whether it's a drink, a meal, an event, or a bed for the night.
- You care about making a positive impact on the people you interact with, leaving them with a special memory.
- You are not a haughty person. Let's leave the ego at the door and roll up our sleeves to do things.
- You feel like doing things differently and trying almost everything at least once.
- You want to be part of a team that works hard, supports each other, and has fun along the way.

Additional Information

- The opportunity to bring an exciting new hospitality concept to Rome (and Italy) and have a real impact on its success.
- Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
- Great discounts across the entire Ennismore family.
- A competitive package and plenty of opportunity for development.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cob30