Work in Portugal - Customer Operations/Italian Market (Accomodation from Day 1)
Pubblicato il 11-08-2026 - Cross Border Talents in Palermo
Want to Relocate to Portugal?
We are looking for Italian-speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.
Position : Operations Customer Expert
Location : Lisbon, Portugal
Market : Italian-Speaking
Your Main Responsibilities
As part of the Customer Service Operations team, you will :
- Respond to customer requests via email, chat, contact forms, and calls
- Handle support tickets related to general queries, refunds, or incomplete services
- Call users to speed up case resolution and improve communication
- Perform back-office tasks that may involve outbound calls
- Conduct outbound calls to promote products, collect feedback, and support customer success
- Maintain accurate records using CRM tools
- Achieve performance goals and respect deadlines
- Provide operational feedback and elevate cases when needed
Salary Package With & Without Accommodation
Option 1 With Apartment (Company Housing Included)
Total Gross Cash Compensation : 1,050 / month
- Base salary
- Monthly holiday & Christmas allowances
- Meal allowance (7 per working day)
- Apartment vantaggi‑in‑kind (200 declared on payslip, tax‑free until 31 / 12 / 2026)
- Health insurance from day one
- Potential productivity bonus (performance‑based)
Option 2 Without Apartment (You Arrange Your Own Housing)
Total Gross Cash Compensation : 1,379.00 / month
- Base salary
- Monthly holiday & Christmas allowances
- Meal allowance
- Health insurance from day one
- Potential productivity bonus (performance‑based)
Training Information
- Schedule : 8 hours / day
- Training content includes system onboarding, customer management, product training & on‑the‑job practice
- Training allowance : 42.72 per day
- Payment is made only if training is fully completed
Working Conditions
- 40 hours / week + 1 hour lunch break
- 22 vacation days per year
- Italian holidays apply
- If you work on a Portuguese public holiday, you receive a compensation day
- Office located near Oriente / Moscavide stations (easy access by metro, bus, train)
Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work‑life balance.
Want to apply or learn more? Feel free to message me!
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