Concierge Intern
Pubblicato il 11-08-2026 - Four Seasons in Firenze
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.
About the location
An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries‑old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin‑starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.
About The Role
Four Seasons Hotel Firenze is seeking an enthusiastic Concierge Intern to join the Team, starting from September 2026 for six months. The Concierge Intern supports the team in anticipating and fulfilling a diverse range of guest requests. In collaboration with our Concierge team, this role is committed to elevating the guest experience, ensuring each stay is both seamless and memorable.
What You Will Do
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Assist customers in inquiries in connection with hotel services,
hours of operation, key hotel personnel, in‑house events, directions, etc.
- Respond to all guest requests in an accurate and timely manner, making recommendations based on local knowledge and hotel practices.
- Promptly inform the management team in case of guests’ complaints.
- Process packages, faxes, messages, and mail – both outgoing and incoming – in an accurate and timely manner.
- Be knowledgeable regarding activities available in the city, restaurants, museums, attractions, maps, and other local attractions.
- Learn how to utilize a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
- Answer internal and external calls and direct them appropriately in the absence of a Switchboard Operator.
- Assist with other front office tasks when needed.
What You Bring
- Service passion about delivering true genuine guest experiences.
- Attention to detail, strong interpersonal skills and a team‑work approach.
- Reading, writing and oral proficiency in Italian and English.
What We Offer
- Monthly compensation in accordance with national internship regulations.
- Excellent training and development opportunities.
- Complimentary accommodation at other Four Seasons Hotels and Resorts.
- Complimentary dry cleaning for employee uniforms.
- Employee meals.
Schedule & Hours
Full‑time internship. The position is available from September 2026 for a six‑month duration. Applicants must hold valid legal authorization to work in Italy at the time of application.
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