Quality Supervisor
Pubblicato il 11-08-2026 - EDITION in Roma
Additional Information
Job Number
Job Category Rooms & Guest Services Operations
Location Salita di San Nicola da Tolentino 14, Rome, Rome, Italy, 187VIEW ON MAP
Schedule Tempo pieno
Located Remotely? N
Position Type Non-Management
Pay Range: RAL DA € 25.316,20 A € 28.000,00
Position Summary
Conduct quality assurance monitoring each period by closely monitoring and critiquing Customer Care Contact Center associates. Provide consistency of quality assurance process through consultation with analysts and department leadership. Recognize customer needs quickly to determine if Customer Care associates respond to guest needs in an accurate, courteous, and professional manner. Deliver and implement department training and quality assurance initiatives, based upon the direction of management. Monitor the progress of Quality Assurance Analyst work on both a regular basis and as needed during initiatives. Serve as subject matter expert and participate in the development of associate training and review material for systems, service skills, and department procedures. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 6 months related experience.
License or Certification: None
Required Qualifications
Supervisory Experience: At least 1 year of supervisory experience required.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
EDITION Hotels unisce il genio visionario dell'albergatore boutique Ian Schrager, il servizio di un hotel di lusso di prestigio mondiale e la portata globale di Marriott International, per creare un'esperienza del tutto nuova nel mondo alberghiero. EDITION offre il meglio sotto ogni aspetto, in un delicato gioco di equilibri: tra raffinatezza e personalità, tra perfezionismo e individualismo, tra comfort, carisma e fascino. Il brand si rivolge a un pubblico sofisticato e consapevole che riconosce e apprezza la qualità, l'originalità, il design e l'eccellenza del servizio e vuole questi elementi senza limitazioni, rompendo i limiti delle convenzioni e richiedendo un atteggiamento e una sensibilità confezionati ad arte per esaltare l'eccezionalità.
Ma per creare questa esperienza magica abbiamo bisogno di te. Cerchiamo persone estroverse e davvero straordinarie alla ricerca di un posto di lavoro che le ispiri, le metta alla prova e le renda orgogliose di venire al lavoro. Un luogo in cui il servizio viene dal cuore, non da un manuale. Un luogo che offre uno spettacolo teatrale senza fine che delizia e incanta continuamente ogni singolo ospite.
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