Data Analyst-Operations

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cq7lb

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Data Analyst-Operations & CX based in Italy.

This role offers the opportunity to become a key driver of operational excellence through data-driven insights and strategic analysis.
You will transform complex datasets into actionable recommendations that improve customer experience and business performance.
Working across Operations, Customer Experience, and Quality teams, you will build reporting solutions that guide global decision-making.
The position combines advanced analytics, dashboard development, process optimization, and stakeholder collaboration.
You will play a critical role in identifying improvement opportunities, measuring impact, and shaping scalable operational strategies.
This is an ideal opportunity for an analytical professional who enjoys solving business challenges through data and innovation in a fast-growing environment.

Accountabilities
- Design, build,



and maintain scalable dashboards and reporting solutions using Looker and BigQuery to provide reliable insights into operational performance and customer health.
- Analyze key business metrics such as customer satisfaction, NPS, contact rates, agent performance, and operational efficiency indicators to uncover trends and improvement opportunities.
- Conduct deep-dive analyses to identify root causes behind performance changes and translate findings into actionable business recommendations.
- Build data-driven business cases by quantifying potential impact, ROI, and operational improvements to support strategic decision-making.
- Develop automation solutions, scripts, and analytical tools that streamline workflows, improve efficiency, and increase team productivity.
- Partner with Data Engineering teams to maintain data quality, improve governance, and establish consistent definitions for key metrics across departments.
- Transform complex technical analysis into cl

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cq7lb