Specialist Services Administrator

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cr7vq

Founded in 1985, Agrumaria is a nature-inspired family company specialized in ingredients for Nutrition and Beauty industries. With 40 years of experience, we have established ourselves as a reliable partner for customers worldwide, combining technical expertise with a strong focus on innovation. Our approach is grounded in continuous investment in R&D;, enabling us to deliver high-quality products that meet the evolving needs of the global market.

With a presence that spans across multiple continents, including a new facility in Egypt, we are committed to ensuring excellence in every aspect of our work.

Visit

Life at Agrumaria Page to learn more about the company.

Role Overview: We are seeking a highly motivated Customer Service Specialist to join our team, which is dedicated to managing and strengthening relationships with national and international customers. The selected candidate will play a pivotal role in delivering an exceptional customer experience, providing comprehensive support throughout the sales and post-sales processes. Manage daily communications with customers, ensuring timely and effective support

- Monitor orders, from receipt to delivery, ensuring compliance with the agreed timing and conditions
- Coordinate with internal departments - logistics, commercial, production - to resolve any operational issues
- Provide proactive customer support, identifying solutions to improve satisfaction and loyalty
- Support the sales team in developing growth strategies for the target markets




- Request the necessary documentation for export - delivery notes, invoices, certifications - and manage any requests for customs assistance
- Analyze customer feedbacks and identify areas for improvement in business processes. A Degree in Languages, Economics, or related fields; 1-2 years experience in similar roles, preferably in international contexts
- Excellent command of English (C1 European Level or higher). Knowledge of export practices and international trade regulations
- Excellent communication skills and customer orientation
- Good knowledge of the Office package and any ERP/CRM systems. Agrumaria fosters a professional environment that values diversity, inclusion, and personal growth. This commitment is embedded in our hiring practices, company policies, and professional development opportunities.

Joining

Agrumaria means becoming part of a dynamic, multicultural team with a strategic role in a company expanding rapidly in international markets. We prioritize Customer Centricity , delivering tailored, high-quality solutions that exceed expectations. With a focus on Speed of Action , we respond quickly and efficiently to all needs, while committing to creating a Positive Impact through sustainable products that agevolazioni the environment and society.

Through Continuous

Improvement , we embrace innovation and growth, constantly refining our work.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cr7vq