Booking Agent - Headoffice, Florence
Pubblicato il 11-08-2026 - Starhotels S. P. A. in Firenze
Join Starhotels and become part of our Reservation Center as a **Booking Agent** at our **Headoffice**_ _in_ _**Florence**_. _
As the main contact for rooms’ reservations, you will sponsor our property to the guest and invite them to choose us for their stay. Your responsibilities include: - Mastering the art of efficient phone conversations.
- Utilizing finesse in sales techniques, giving suggestions throughout the reservation process.
- Turning inquiries into successful contracted business deals.
- Identifying and pursuing promising sales leads with precision and enthusiasm.
- Responding to all enquiries in a professional yet approachable tone assuring all reservations are completed and comply with the expectations of our guests.
- A passionate commitment to delivering exceptional customer experiences. Exceed expectations revealing: - A unique personality and a true passion for hospitality.
- Familiarity with Opera PMS.
- Excellent communication skills.
- Experience in the role.
- Ability to anticipate and resolve challenges and complaint resolution finesse. Embrace global diversity by speaking: - Italian - fluently
- English - fluently
- Additional languages are a plus. Unlock a world of benefits including: - Exclusive discounted stays within the group.
- Discounts on local businesses.
- Ticket Restaurants for delightful dining.
- Performer Management Program. Embrace growth with: - Exceptional career advancement opportunities.
- An attractive compensation package based on your experience.
- The chance to be a part of an ambitious, caring organization.
- Join us to shape your outstanding career!_