Service Specialist Autoimmunity EEMEA

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7creco

WERFEN is a global leader in specialized diagnostics in the fields of hemostasis, acute care, autoimmunity, transfusion, and transplant. Our core business revolves around the research and development, manufacturing, and distribution of diagnostic innovative systems for hospitals and clinical laboratories, for the improvement of patient care.

We are a family-owned company founded in 1966 in Barcelona, Spain.

? We have a direct presence in over 30 countries and distribute our products in more than 100 countries worldwide.

?Our Purpose: We contribute to the advancement of patient care around the world through innovative specialized diagnostics. The Patient is always at the center of our strategies, decisions, and everything we do.

?Our DNA: We are passionate about our work. Everything we do, we do in service to the healthcare community.

? +7,000 collaborators are part of our family.

JOIN US AND LET US CONTINUE GROWING TOGETHER! Job Summary The Service Specialist Autoimmunity EEMEA ensures an excellence level of service, consultancy and support to our partners and affiliates within the EEMEA area, by providing service training, technical product information updates, second level of technical support, troubleshooting and on-site activities on key strategic markets. Key Accountabilities

Provide both theoretical and practical instrument service training to the EEMEA partners and other relevant external stakeholders.

Provide remote and on-site second level of technical support and troubleshooting to distributors. Provide on-site service support to our partners for any first installation in their countries. Organize follow up visits to selected countries when required.

Support distributors and affiliates with a consultancy approach in organizing and improving their local service structure. Adopt and implement Corporate Service initiatives into the EEMEA region.

Support internal stakeholders on instruments technical requirements.

Act as primary contact for the manufacturer on quality and performance issues, complaints, parts list maintenance and warranty parts returns. Follow defined ISO guidelines and enter Service Reports in SAP when required.



Follow SOPs for Service Department.

Support IT Specialist on technical assistance, setting the hardware architecture, security and remote connectivity needed for the correct implementation of Werfen IT solutions.

Share technical product information updates with all pertinent stakeholders. Organize service meetings and conference calls with our partners and affiliates to share information and align main services strategies and actions. Regularly upload and update internal communication channels with relevant documentation such as manuals, factory technical bulletins and other relevant materials and resources to technically support Distributors and Affiliates.

Attend international meetings with Manufacturing Service Team to remain current on technical updates, best practices, Service Strategy and Corporate projects. Keep the EEMEA Team updated on key service projects, actions and initiatives. Cooperate with other internal representatives to support EEMEA and Company’s commercial strategy. Networking/Key relationships

This position has strict relationships with:

Other Service and Application positions

Sales

Marketing

Logistic

All external stakeholders involved in their area of responsibility.

Minimum

Knowledge & Experience required for the position

Education: Engineering, Biomedical engineering or similar degree within the scientific/technoligical area

Experience: Minimum of 3 years of work experience in a Service Department in a multinational Company.

Experience in the IVD and/or Healthcare sector is required.

Specific technical knowledge for BU of responsibility.

Technical background. Minimum knowledge of mechanical and electronic. Good knowledge of IT to support the implementation,



training and troubleshooting of Werfen’s Middleware solutions.

Additional Skills/Knowledge

Language: English proficiency.

Project Management

SAP and Microsoft knowledge Skills & Capabilities The ideal candidate for this position will exhibit the following skills and competencies:

Customer-centric approach

Communication

Flexibility

Problem Solving

Organizational skills

Teamwork

Time Management Travel requirements

Up to 50% of time Individual Contributor Core Competencies

Managing Work

Effectively managing one’s time and resources to ensure that work is completed efficiently.

Emotional Intelligence Essentials

Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results.

Building Partnerships

Developing and leveraging relationships within and across work groups, including cross-functional groups, to achieve results.

Decision Making

Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.

Continuous Improvement

Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas and implementing solutions.

Continuous Learning

Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. The position offers a gross annual salary (RAL) of €37,051.98, CCNL Industria. If you are interested in constantly learning and being challenged on a daily basis, we encourage you to submit your resume or CV.

Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7creco