Alibaba International Digital Commerce Group-aliexpress-key Account Manager-platform Operations

11 ago - Milano
Alibaba

**Basic Infomation** Department:
Alibaba Group Degree:
Bachelor Work Experience:
3 year Key Responsibilities 1. Seller & Brand Identification and Recruitment - Analyze platform strategy and user insights to identify the most suitable sellers and brands across diverse categories. - Develop tailored pitches and value propositions to attract identified sellers/brands, emphasizing the advantages of joining the platform. - Negotiate commercial agreements, onboarding processes, and operational terms with sellers and brands. 2. Account Management & Growth - Act as the primary point of contact for assigned key accounts, building strong, long-lasting relationships. - Drive sales growth and optimize the performance of sellers and brands by analyzing performance metrics and implementing tailored strategies. - Provide ongoing support to sellers and brands, resolving issues and offering solutions to improve their operations. - Ensure compliance with platform policies and best practices. 3. Strategy & Collaboration - Collaborate with cross-functional teams (marketing, logistics, customer support) to ensure seamless seller/brand integration and performance. - Identify market trends and provide feedback to internal teams for improving platform features and services.



- Develop and execute strategies to enhance the overall seller/brand experience and platform competitiveness. 4. Reporting & Insights - Monitor, analyze, and report on seller/brand performance metrics (e.g., sales, customer satisfaction, delivery times). - Prepare periodic reports and updates for senior management on recruitment progress and account operations. **Position Requirement**
- Education: Bachelor’s degree in Business Administration, Marketing, or related field. - Experience: 3-5 years of experience in account management, sales, or business development, preferably in e-commerce or related industries. - Proven track record in identifying and building relationships with sellers/brands. - Familiarity with e-commerce platforms and marketplace operations. - Strong negotiation, persuasion, and relationship-building skills. - Analytical mindset with the ability to interpret data and derive actionable insights. - Excellent communication skills (written and verbal). - Proactive, goal-oriented, and able to manage multiple priorities in a fast-paced environment. - Knowledge of market trends and seller/brand requirements in e-commerce.

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