Customer Care Representative (Defined-term Contract)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7crprg

**Location**:in our offices in Milan, on a hybrid working-schedule (3 days per week in the office + 2 days per week working from home). **In this role, you will be responsible for**: - Handling customer orders process with possible input into SAP and/or resolution of issues related within the working day.
- Monitoring the goods delivery process to the customer and all possible issues.
- Management of all the issue related to the open orders - Backorders, Blocks and Customer returns.
- Issuing and checking invoices in electronic format with possible resolution of anomalies.
- Customers Support and assistance to the sales Team to ensure full satisfaction of all the external and internal requests
- Complaints management.
- Create Reports and Perform Analysis to support Customer needs. **What we are looking for in you**: - Good level of English (ideally B2 or above), both written and spoken, and good reading comprehension skills.
- Excellent knowledge of Excel required.
- SAP is required.
- Aptitude for using advanced IT tools.
- Excellent ability to relate to customers and colleagues and to handle complaints and urgent requests.
- Aptitude for teamwork.




- Ability and Aptitude to work under stress.
- Aptitude for customer satisfaction and continuous improvement of service and processes. **What can we offer you**: - Defined-term contract, with attractive salary and agevolazioni package
- Hybrid working schedule.
- Working within an international, proactive and innovative environment.
- Upskilling in a challenging but healthy competition atmosphere.
- Mentoring and a company investing in the professional and personal development of its people.
- Company with a purposeful mission. **_
We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law._

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7crprg