Account Delivery Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cs1f0

**Objective**:
To drive exceptional client outcomes and sustainable account growth by delivering world-class AI transformation projects while building strategic partnerships that generate significant expansion revenue and position Neurons Lab as the premier AI enablement partner for Financial Services organizations. **Responsibilities**:
**Business Development & Account Growth**: - ** Account Strategy Development**
- Create and maintain comprehensive Account Development Plans for the assigned portfolio
- Conduct quarterly strategic account reviews with stakeholders
- Map decision-maker influence and develop multi-threading strategies
- ** Expansion Revenue Generation**
- ** Primary KPI**: Generate a minimum of 2 expansion opportunities per account per quarter
- Identify cross-sell and upsell opportunities through systematic client engagement
- Execute a consultative selling approach focused on business outcomes
- Own expansion pipeline from identification through closed-won
- ** Stakeholder Relationship Management**
- Build and maintain executive-level relationships (C-suite and VP level)
- Conduct monthly business reviews demonstrating ROI and value realization
- Position as strategic AI transformation advisor, not just delivery vendor
- Manage stakeholder expectations and nurture long-term partnerships
- ** Market Intelligence & Competitive Positioning**
- Monitor client industry trends and emerging AI opportunities
- Gather competitive intelligence and market feedback
- Provide insights to product development and business strategy teams **Project Delivery Excellence**: - ** End-to-End Project Leadership**
- Own complete project lifecycle from initiation through successful closure
- Ensure delivery of committed business outcomes, not just technical deliverables
- Manage project scope, timeline, budget,



and quality standards
- Lead cross-functional teams, including AI engineers and solution architects
- ** Client Experience Management**
- Maintain Customer Satisfaction Index (CSI) >4.0 across all projects
- Ensure a premium client experience at every touchpoint
- Proactively address issues and implement corrective actions
- Build trust through transparent communication and reliable delivery
- ** Risk Management & Issue Resolution**
- Identify and mitigate project risks before they impact delivery
- Escalate critical issues with a clear problem definition and proposed solutions
- Maintain risk registers and implement mitigation strategies
- Conduct lessons learned sessions and drive continuous improvement
- ** Value Demonstration & ROI Measurement**
- Implement OKRs, DoD, and measurable success criteria for every project
- Track and report business impact throughout the project lifecycle
- Create compelling success stories and case studies
- Prepare ROI calculations and business value presentations **Team & Resource Management**: - ** Project Team Coordination**
- Allocate and coordinate AI engineers, architects, and specialists
- Conduct regular team meetings and sprint planning sessions
- Monitor team performance and provide feedback for improvement
- Ensure knowledge sharing and cross-training within project teams
- ** Talent Development & Mentoring**




- Conduct bi-weekly 1:1 meetings with team members
- Support professional development and skill-building initiatives
- Provide performance feedback and career guidance
- ** Resource Optimization**
- Optimize resource allocation across the project portfolio
- Coordinate with other ADMs for resource sharing and load balancing
- Monitor utilization rates and productivity metrics
- Plan resource requirements for upcoming projects and expansions **Strategic Collaboration & Process Excellence**: - ** Cross-Functional Alignment**
- Collaborate with the AI Engineering team for technical solution design
- Work with Business Development for pipeline development and deal closure
- Partner with the Operations team for contract management and legal documentation
- Align with CTO, CDO, and CEO on strategic account priorities
- ** Process Innovation & Documentation**
- Maintain accurate project documentation and account records
- Contribute to delivery methodology improvements and best practices
- Share learnings and insights with the broader delivery team
- Participate in process optimization initiatives
- ** Knowledge Management**
- Document project outcomes, lessons learned, and best practices
- Create and maintain technical documentation for client handovers
- Build reusable assets and accelerators for future projects
- Contribute to Neurons Lab's intellectual property and thought leadership **Capabilities**: - ** Leadership** - Ability to lead cross-functional teams and drive results
- ** Communication** - Exceptional verbal and written communication skills
- ** Risk Management** - Proactive identification and mitigation of project risks
- ** Fast Decision Making** - Rapid response to changing client needs and market conditions
- ** Ownership** - Complete a

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cs1f0