BCIC Swiss GmbH, we specialize in delivering end-to-end technology solutions designed to meet the evolving needs of businesses in a competitive digital landscape. With a strong foundation in Swiss quality and customer satisfaction, we serve as a reliable IT partner for small startups to major global corporations. Our core business is outsourcing services, and our company is also involved in recruitment solutions. **Position Responsibilities and Functions** a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops,

printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. **Must have Requirements**: - Valid work permit in Italy **Why Join Us?**
- A supportive and innovative work environment
- Opportunities for professional growth and development
- Work with international clients and cutting-edge technologies
- Be part of a company known for Swiss precision and excellence **Job Type**: Tempo parziale Pay: €30.00 per hour Expected hours: 10 - 20 per week **Experience**: - IT support: 2 years (required) **Language**: - Italian B2 (required)

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