Operations Support Administrator

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7csei7

**Italy Operations Support Administrator, Lockers by Quadient** **Based in: Milan, Hybrid** **Reporting to: Operations Manager** **Your role in our Future** Quadient Parcel Lockers Division has a number of new career opportunities to join a new team dedicated to manage and securing Operational Excellence. You would be helping create a brand-new business, working within an exciting, fast-paced work environment, allowing you to make an immediate impact on our company. We are looking for someone who is positive, creative and above all else, self-starting. You are probably from the parcels or retail industry, highly tech-savvy and you understand the challenges facing the eCommerce industry today. If you are looking for a company where everyone works together and "wears a few hats", "rolls up their sleeves" to get the job done, this opportunity may be perfect for you. This is an excellent opportunity to join a rapidly growing team within a very successful and established global business and further your career. This is a hybrid based role, so you will ideally be near to Milan or elsewhere in Northern Italy with regular visits to the Milan offices. There will be national travel involved. **What you will do** Operations Manager responsible for:



- Service contract management for hardware/software products
- Contract creation, amendment, cancellation
- Customer detail amendments
- Change of name/address, change of billing details
- Asset management
- Maintaining the accuracy of our assets in our core systems during the customer lifecycle
- Account validation
- Reviewing and validating all new customer account creation requests
- Support the Operations manager in KPI tracking and presentation
- Management of all recurring revenue in our core systems **Your Profile**
- Experience of data entry/accuracy within an office, business-to-business environment
- Experience of process redefinition within a business-to-business environment
- Ability to analyse and evaluate data against key indicators
- High levels of attention to detail
- Excellent verbal and written communication skills
- Demonstrates a continuous improvement mindset Desirable
- Previous experience of contract management within core systems
- Previous experience of reviewing and maintaining legal documents i.e. terms & conditions

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7csei7