Customer Support Intern

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ct1gu

At Bending Spoons, we’re striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of effectiveness and efficiency. A company that creates value for shareowners at an extraordinary rate. And a company that does so while adhering to high ethical standards. To achieve this objective, we execute the following strategy: We acquire a digital business with untapped potential and make it as successful as we can by leveraging our platform—which comprises our expertise, technologies, data, brand, talents, and company culture. Across the company, we integrate AI deeply into how we operate so that human judgment and machine intelligence reinforce each other. Then, we invest the proceeds into making our platform more powerful, and into acquiring new businesses. Thus, our strategy sees us combine an investor’s attention to capital allocation with the hands-on approach of an operator. In this six-month internship, you’ll contribute to priority projects, collaborate closely with talented and experienced teammates, and build strong foundations for your growth. A few examples of your responsibilities
- Support our users by ensuring they receive fast, helpful answers—increasingly through automated and AI-driven support systems.
- Identify frequent issues and opportunities, and share feedback with the product and engineering teams to enable continuous product improvement.
- Build and improve scalable support systems—including help centers, automated flows, and self-service experiences—that help users solve problems quickly and independently.




- Represent Bending Spoons by addressing users’ product reviews and synthesize the resulting insights into regular reports on user sentiment, helping the wider team stay informed and act on emerging patterns.
- Help with the exploration and implementation of AI solutions to enhance user support and optimize internal processes, streamlining workflows and reducing inefficiencies.
- Stay up to date on app releases and product developments, ensuring support responses are accurate, timely, and reflective of the latest product experience. What we look for
- Reasoning ability. Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter.
- Drive. You’re extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high—and rising—bar.
- Team spirit. You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You're always happy to get your hands dirty to help your team. You’re reliable, honest, and transparent.
- Proficiency in English. You read, write,



and speak proficiently in English. What we offer
- Incredibly talented, entrepreneurial teams. You’ll work in small, result-oriented, autonomous teams alongside some of the brightest people in your field.
- An exceptional opportunity for growth. We go to great lengths to hire individuals of outstanding potential—then, our priority is to put them in the ideal position to thrive. Spooners in their 20s lead products worth hundreds of millions of dollars. And if you’ve got what it takes, you’ll soon be playing an essential role in major projects, too.
- All. These. Benefits. Flexible hours, remote working, unlimited backing for learning and training, top-of-the-market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location. We help each Spooner set up the conditions to do their best work. The selection process Before you apply Bending Spoons is a demanding environment. We’re extremely ambitious and we hold ourselves—and one another—to a high standard. While this tends to lead to extraordinary learning, achievement, and career growth, it also requires significant commitment. To help you ramp up quickly and set yourself up for success, we expect you to spend most days in our Milan office during your first few months with us, regardless of your long-term work location. It’s the best way to rapidly absorb our company culture and build trust with your new teammates. We’ll support you with generous travel and accommodation assistance. After that, you’re welcome to work from one of our offices, or remotely from approved countries—depending on what we agree at the offer stage.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ct1gu