Italian-speaking Customer Support Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ctl8t

Job Overview

We are currently seeking an Italian-speaking Customer Support Specialist to join a professional customer service team. This is an on-site position located in Piraeus, Athens, Greece, where you will assist customers with shipment-related inquiries, delivery updates, and billing questions.

In this role, you will provide efficient and customer-focused support while ensuring that all inquiries are handled professionally and in line with service standards.

Key Responsibilities

- Respond to customer inquiries through phone, email, and back-office channels.

- Provide assistance with shipment tracking and delivery status requests.

- Support customers with billing inquiries and payment-related concerns.

- Process claims and service requests according to established procedures.





- Assist customers with account setup and system-related questions.

- Handle complaints with professionalism and empathy.

- Escalate complex issues to appropriate teams when necessary.

- Maintain accurate records of customer interactions and case details.

Requirements

- Native or C1 level proficiency in Italian.

- B2 level proficiency in English.

- Strong communication and customer service skills.

- Good computer literacy and ability to work with multiple systems.

- Typing speed of at least 25 words per minute with good accuracy.

- Ability to multitask and prioritize tasks efficiently.

- Previous experience in customer service is an advantage.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ctl8t