Ftc Program Manager, Swa, Eu Swa Ops First Mile & Integration At Amazon Web Services
Pubblicato il 11-08-2026 - Amazon Web Services in Milano
FTC Program Manager, SWA, EU SWA OPS First Mile & Integration Location: Milano, LOM, IT. This full‐time, on‐site position offers great opportunities for career growth.
Job Summary Our team is building the next $1bn initiative in e‐com shipping, creating a new business that transforms how customers are served worldwide. You will join the First Mile team, driving large, cross‐functional programs and translating strategic objectives into operational excellence.
Key Responsibilities Lead operational programs for Amazon Shipping and partner with AMZL/ATS operations and business teams. Monitor weekly First Mile qualitative and cost KPIs reported in SWA and AMZL WBR. Collaborate with AMZL/ATS/Commercial and Customer Support teams to improve processes and performance. Own ops readiness documents, defining problem statements and impact assessments. Drive launch, implementation,
and scale‐up activities before handing over to operations as a BAU task set.
Basic Qualifications Intermediate Excel skills (pivot tables, charts, lookups, formulas, data cleansing, array formulas). Strong customer focus and professional demeanor. Organizational skill and operations mindset.
Experience leading and interacting with cross‐functional teams. Fluent in written and spoken English. Proficiency with Microsoft Excel.
Preferred Qualifications Knowledge of Lean principles and DMAIC methodology.
Experience with MS Access and SQL.
Experience in requirement gathering and creating detailed requirement documents. We make recruiting decisions based on your experience and skills, valuing diversity and inclusive culture.