Customerservice Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cukhg

Follow the given guidelines and processes for all customer issues within her/his responsibility to maintain consistent Customer Service Deliver customer service excellence by timely responses and follow up to all customer requests Overlooking best possible flight offers/reservations and exchange same with the customer to reach a maximum result Taking care of customer complaints and issues as per given guidelines Taking up customer issues internally with the local management and if required with relevant stakeholders (e.Sales, Operations, Compliance) Report internally challenges and issues in order to achieve improvement in the general customer experience Timely processing of all incoming booking requests and regular allotment bookings as per the internal processes Pro-actively follow up on booking changes and customer allocation booking updates to ensure most accurate bookings prior to fight departure and to avoid last minute shortfalls Handle customer allocation overbooking requests in conjunction with Route Management Analyse the customer allotment and booking performance (post flight) in cooperation with the Sales Organization including the correct follow up for customer blocked space agreement (BSA) and their cancellation conditions Ensures the correct utilization of the internal digital quote and booking channels (LEAP) as well as the Cargo Management System. Manage all required approvals for booking requests, i.E. compliance, shoring,



ok-to-forward in close dialogue with the customer Promote Cargolux’s digital sales channels to increase the share of customer adoption Tasks Responsibilities Follow the given guidelines and processes for all customer issues within her/his responsibility to maintain consistent Customer Service Deliver customer service excellence by timely responses and follow up to all customer requests Overlooking best possible flight offers/reservations and exchange same with the customer to reach a maximum result Taking care of customer complaints and issues as per given guidelines Taking up customer issues internally with the local management and if required with relevant stakeholders (e.Sales, Operations, Compliance) Report internally challenges and issues in order to achieve improvement in the general customer experience Timely processing of all incoming booking requests and regular allotment bookings as per the internal processes Pro-actively follow up on booking changes and customer allocation booking updates to ensure most accurate bookings prior to fight departure and to avoid last minute shortfalls Handle customer allocation overbooking requests in conjunction with Route Management Analyse the customer allotment and booking performance (post flight) in cooperation with the Sales Organization including the correct follow up for customer blocked space agreement (BSA) and their cancellation conditions Ensures the correct utilization of the internal digital quote and booking channels (LEAP) as well as the Cargo Management System. Manage all required approvals for booking requests, i.E. compliance, shoring, ok-to-forward in close dialogue with the customer Promote Cargolux’s digital sales channels to increase the share of customer adoption Previous exposure in a cargo booking office environment is a necessity Excellent level in written and spoken Italian and English Good numeracy and literacy skills Fully PC literate in Word and Excel A Certificate of good conduct will be required #

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cukhg