Customer Solution Expert (Triveneto/Emilia Romagna)
Pubblicato il 11-08-2026 - Bd in Milano
Customer Solution Expert (Triveneto/Emilia Romagna) Join to apply for the Customer Solution Expert (Triveneto/Emilia Romagna) role at BD As Customer Solution Expert you will consolidate and develop relationships with laboratory technicians and managers in clinical and microbiological laboratories through consultation and technical/scientific support for solutions, diagnostic protocols, software, reagents, and devices. In-depth understanding of the technical and operational needs of solution users, preparing activities, tools, and services vital to improve the quality, safety, and efficiency of clinical laboratory processes. Proposal and implementation of DS products, services, and solutions according to strategic-operational indications provided by Management and synthesized in assigned objectives (personal and team).
Ensures implementation: Ensures timely implementation of new equipment and systems post-DS solution installations.
Customer support: Assists customers in using DS solutions accurately and handles product complaints and recalls promptly.
Collaboration and analysis: Collaborates with local and European teams to maintain relationships and analyzes diagnostic procedures for improvement opportunities.
Training and feedback: Conducts auditing, training, and user education activities, supervises activities within company systems, and collects structured feedback.
Product launch and support: Actively participates in product launches, preventing user difficulties, and contributes to Scientific Support activities Bachelor degree or equivalent experience in Scientific Disciplines, preferably with a specialization in Microbiology. Deep understanding of purchasing mechanisms in public and private hospital settings. Excellent command of Windows XP and major Microsoft Office applications, particularly Excel.
Ability to understand customer needs and focus on customer development.
Our target base salary range for this role is between €40,400 and €50,000 per year, complemented by a competitive premio structure and a comprehensive benefits package. BD is one of the largest global medical technology companies in the world.
Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do.
At BD, you'll discover a culture in which you can learn, grow and thrive. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance.
Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.