Questa posizione è in Leonardo Riassunto dell'occasione da parte della Joinrs AI : Leonardo ricerca un Service Delivery Manager con laurea in Ingegneria, Finanza o Management .
La figura sarà responsabile della gestione del rapporto con il cliente, monitoraggio delle performance e coordinamento dei servizi post-vendita nel settore aerospaziale e della difesa.
Offre contratto permanente, lavoro ibrido, tredicesima, bonus legato ai risultati, voucher welfare, formazione continua e attenzione al benessere del personale.
Il processo di selezione sarà interamente gestito da Leonardo.
Leonardo is an international industrial group and one of the world's leading companies in the Aerospace, Defence, and Security sectors, delivering multi-domain technological capabilities in the fields of Helicopters, Aircraft, Aerostructures, Electronics, Cyber Security, and Space.
With more than 60,000 employees worldwide, the company has a strong industrial presence in Italy, the United Kingdom, Poland, and the United States, and operates in 150 countries through subsidiaries, joint ventures, and equity investments.
A key player in major strategic programs at the global level, Leonardo is a technology and industrial partner to governments, defence administrations, institutions, and businesses.

For our Helicopters Division, we are looking for a Service Delivery Manager.
Main responsibilities are: Act as day by day main contact for each Customer providing timely responses to their needs; Understand Customer operations and needs, to identify the proper level of service performances to be monitored; Decide the best approach towards the Customer in resolving operational issues, both in terms of feasibility, time schedule and cost impact; Influence Customer operational standards, proposing LHD service solutions (Service Plans, Spare Parts Planning, Spare Parts Packages, BOA Contracts, etc.) as part of joint improvement initiatives; Organize periodic visits at Customer, together with the relevant Technical Representative; Monitor fleet performances and LHD service delivery performances (through a set of defined KPIs), against defined targets; Define appropriate target performance levels for each Customer (in addition to the ones already formalized through service contracts), based on a detailed assessment of their operations and needs; Coordinate Service Delivery departments ensuring delivery alignment with Customer expectations and Contractual requirements.
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