Revenue & Reservation Supervisor

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cxbqy

Borgo Pignano Florence è un raffinato boutique hotel immerso in un parco di 5 ettari sulle colline fiorentine, a pochi minuti dal centro storico di Firenze.
La struttura, parte della prestigiosa collezione Relais & Châteaux, offrirà 32 camere e suite eleganti, una villa privata, una spa esclusiva, una piscina riscaldata, due ristoranti e suggestivi spazi per eventi.
Un'oasi di relax e raffinatezza nel cuore della Toscana.
PURPOSE OF THE JOBFor the opening of our Borgo Pignano Florence, a luxury urban retreat affiliated with Relais & Châteaux, located within a 5-hectare park just steps away from the historic centre of Florence, we are seeking a Revenue & Reservation Supervisor.
The candidate must be able to ensure the effective implementation of Revenue & Reservation standards and assist us in positioning this hospitality jewel at the top end of the luxury market.REPORTS TO: Cluster Sales & Marketing DirectorMAIN DUTIES & RESPONSIBILITIESWork side by side with the Reservation Manager in the following:Reservations:Receive, evaluate, and manage reservation requests from all channels: email, telephone, OTA, GDS, direct website, and agencies, corporate accounts and business partners ensuring compliance with company standardsEnsure timely management of correspondence in accordance with company timelines and standards.Accurately enter and manage reservations within the systems (PMS and connected platforms), including confirmations, modifications, and cancellations, verifying rates, sales conditions, guarantees, deposits, pre payments, payment methods and cancellation policy and with other departments for special requestsVerify booking conditions, payment methods, and correct sales rates.Monitor incoming reservations and coordinate with the Front Office for room assignments and with other departments for special requestsControl and manage the "daily trace" on a daily baseApply upselling and cross selling techniques, promoting higher room categories, dining, Spa Services, transfers,



experiences and when appropriate the sister property Borgo Pignano TuscanyRevenue Management:Operationally manage revenue management activities for Borgo Pignano Florence and Borgo Pignano Tuscany, implementing approved pricing strategies and contributing to achieving pricing strategies and financial goals for both propertiesMonitor daily occupancy pick up, booking pace, lead time, cancellation, segmentation, ADR, RevPAR, channel mix and production by channel, identifying variances and opportunities for improvementUpdate rates availability restrictions, minimum length of stay (MLOS), allotments, group blocks, rate codes and packages across systems and distribution channelsOptimize inventory during high and low demand periods, maintaining the most appropriate business mix while monitoring rate parity, competitive positioning and market performancePrepare periodic reports and forecasts for both properties supporting management budget preparation and proposing corrective actions when necessary.Maintain relationships with OTAs, tour operators, travel agencies, corporate partners and distribution vendors, contributing the onboarding of new channels, interfaces and rate productsSystem, Distribution and Data quality:Ensure the correct use and update of PMS, CRS, CRM, GDS, channel manager, RMS, and Business Intelligence systems, verifying data consistency and interface functionality.Create and maintain rate categories, rate codes, packages, promotions, and sales conditions in compliance with brand and company standards.Guarantee that availability, pricing,



descriptions, amenities, and terms are always up to date and accurate across all channels, promptly reporting errors, discrepancies, or technical issues.Maintain high standards of data quality, completeness, and confidentiality in compliance with GDPR and internal procedures.Operational Coordination and Guest Experience:Proactively collaborate with Front Office, Housekeeping, Food & Beverage, Spa, and other departments to deliver a seamless, personalized guest stay.Handle requests regarding celebrations, transfers, dietary requirements, room setups, Spa treatments, dining, and experiences, ensuring timely follow-up.Maintain comprehensive knowledge of both properties, including room types and names, features, rates, outlets, menus, operating hours, meeting rooms, capacities, amenities, experiences, VIP standards, and loyalty programs (if applicable).
Stay informed about key attractions, activities, events, and local institutions in Florence and Volterra, sharing updated information with the Reservations and Front Office teams.Ensure elegant, accurate, and consistent communication aligned with Borgo Pignano's positioning, creating a positive impression from the very first point of contact.Supervision and Standards:Supervise daily department activities during the shift, setting operational priorities and verifying accuracy, timing, and proper handling of pending tasks.Support the onboarding and training of the team on reservation procedures, revenue strategies, software systems, and service standards.Assist in drafting, updating, and implementing SOPs, promoting procedural consistency and information sharing between the two properties.Participate in operational briefings, departmental meetings, and training sessions, reporting results, critical issues, and operational needs to the line manager.Collaborate with Finance on payments, deposits, commissions, refunds, and administrative anomalies.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cxbqy