Switchboard Attendant

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About Orient Express

Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine‑ dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at www.orient-express.com.

About Orient Express Palazzo Donà Giovannelli

Orient Express will open its second hotel in Italy at the exceptional Palazzo Donà Giovannelli in Venice,



in partnership with the Italian luxury hotel group ARSENALE. Architect and interior designer Aline Amar d’Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space.

Job Description

The Switchboard Attendant at Orient Express Venezia is a refined custodian of communication, embodying the timeless elegance, heritage, and bespoke service synonymous with the Orient Express brand. As a primary point of contact, this role ensures seamless, discreet, and impeccably polished communication, delivering an elevated guest experience that reflects the spirit of Venetian grandeur and legendary hospitality.

Key Responsibilities
- Excellence in Call Handling: Manage all incoming and outgoing calls with poise, warmth, and precision, ensuring each interaction reflects the elegance and prestige of Orient Express. Route calls accurately to guest suites, departments, and leadership

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