Customer Experience Specialist
Pubblicato il 12-08-2026 - Randstad in Milano
Job Opportunity: Customer Experience (CX) SpecialistCompany: Worldwide Insurance PartnerLocation: Milan (3 days in office, 2 days remote)Contract: 1-year fixed-termJoin a global team to improve customer satisfaction across 30+ markets. You will use data and AI tools to track customer feedback (NPS), create clear reports for senior management, and work with local teams worldwide to put customers first.Retribuzione annua: 34000 - 40000esperienza1 annoresponsabilitàKey ResponsibilitiesProject Management: Manage daily operations for global customer satisfaction initiatives.Data & Insights: Analyze customer feedback trends using data and AI tools.Reporting: Create simple, high-quality PowerPoint presentations for senior leaders.Platform Support: Help manage the Medallia feedback platform and work with suppliers.Innovation: Help launch new digital feedback tools and AI best practices.Collaboration: Coordinate and connect with the global CX team across different countries.QualificheRequirements:Education: Degree in Business, Economics, Statistics, or Marketing.Experience: At least one prior job or internship (ideally in marketing,
CX, customer care, or analytics).Languages: Excellent written and spoken English.Tech Skills: Good with Data Visualization tools (like Power BI), PowerPoint, and AI/Gen-AI tools.Soft Skills: Great organizational skills, analytical mindset, and a proactive team player.Nice to HaveExperience with customer feedback platforms (like Medallia or Qualtrics).Background in market research or customer satisfaction programs.Experience in the insurance or financial sectors.Il presente annuncio è rivolto a persone di genere femminile (F), maschile (M) e non binario (NB) ai sensi della Legge n. 300/1970, del Decreto Legislativo n. 198/2006 e del Decreto Legislativo n. 96/2026 ed è aperta a qualsiasi persona nel rispetto della diversity e dell'inclusività. Ti preghiamo di leggere l'informativa sulla privacy Randstad ( ai sensi dell'art. 13 del Regolamento (UE) 2016/679 sulla protezione dei dati (GDPR).Livello di studiolaurea triennale o equivalente