Partner Operations Manager

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ph3ABOUT WEROAD: CONNECTING PEOPLE, CULTURES, AND STORIES /h3 pFounded in ****, WeRoad is a fast?growing startup that is disrupting the travel industry in Italy, Spain, UK, Germany, France, and Switzerland!
With 200 team members and 4K Travel Coordinators, we're a community of travelers who turn every trip into a life?changing experience.
We connect like?minded millennials and send them on adventures to 300+ destinations worldwide.
We're on a mission to design and deliver experiences worth living and sharing, through rewriting the rules of the travel industry.
Sounds exciting?
Before you apply, please read through our Cultural Manifesto.
/p h3About The Role /h3 pbJOB TITLE: /b Partner Operations Manager /p pbLOCATION: /b Milano, hybrid /p pbTYPE OF CONTRACT: /b Permanent contract /p pbSALARY RANGE: /b *****K depending on seniority /p pWe are looking for a Partner Operations Manager to join our Supply team and take ownership of the end?to?end operational experience for our key business partners: Travel Coordinators, Travel Producers and DMCs.
This is a high?impact, cross?functional role that sits at the intersection of technology operations, process excellence and partner experience.
You will lead a multi?disciplinary team, drive WeRoad's transition toward a unified partner platform, and build the scalable operational infrastructure that supports our growth across our markets.
/p h3What You'll Do /h3 h3Build scalable operations through process optimisation and automation /h3 ul liSystematically map, redesign and automate partner?facing and internal workflows to eliminate bottlenecks and create a scalable operational engine.
/li liIdentify high?impact improvement opportunities through both analytical and qualitative insights, prioritising automation initiatives based on ROI.
Build and maintain operational automations using tools such as Google Apps Script, n8n or internal low?code tools.
/li liDefine and monitor process KPIs and continuously iterate processes as the partner ecosystem grows.
/li /ul h3Drive the evolution toward a unified partner platform /h3 ul liOwn the operational technology strategy for the partner ecosystem, supporting WeRoad's transition toward a single unified platform that replaces fragmented tools and off?platform processes.
/li liAudit the current tools and processes to identify friction points, data quality gaps and integration bottlenecks.
/li liWork closely with the Tech team to define and prioritise the One Platform roadmap.
/li liDrive the migration of key processes (e.g. contracts, vouchers, cash fund, travel diary, tips and coordinator?as?a?service) based on business impact and implementation complexity.
/li /ul h3Strengthen The Partner Ecosystem And Operational Experience /h3 ul liEnsure a consistent, high?quality operational experience for our key partners, Travel Coordinators, Travel Producers and DMCs, across all partner?facing activities.




/li liDesign and standardise the operating model for travel coordination, including coordinator support, transfer management and partner care across WeRoad and WeRoadX.
/li liAlign and continuously improve WeRoadX processes in line with the WeRoad operating model, while respecting the specific needs of the WeRoadX model.
/li liBuild and manage partner communication and community initiatives, including the Partners Newsletter, feedback loops and engagement tracking.
/li /ul h3Lead and scale the Partner Operations team /h3 ul liLead and structure the Partner Operations team defining clear roles, responsibilities and operational priorities to maximise productivity and scalability.
/li liSet clear objectives, support the team's professional development and run regular performance reviews.
/li liDesign and evolve the staffing model for Helpdesk and Partner Managers, ensuring the right operational coverage as partner volume scales.
/li /ul h3What We're Looking For /h3 ul li5+ years of experience in Operations within fast?growing Tech companies or Digital Scaleups.
Proven track record of managing complex operational ecosystems where technology and human touch intersect.
/li liPartner ecosystem management: Experience managing external partner networks at scale (B2B, B2B2C or marketplace models), with a strong understanding of how to balance operational standardisation with partner?specific needs.
/li liHands?on automation AI: Build and automate workflows using Google Apps Script, n8n or similar low?code tools, and leverage AI (LLMs, chatbots, AI?assisted workflows) to reduce manual work and scale support operations without scaling headcount.
/li liData?driven mindset: Analyse complex datasets to identify bottlenecks, build dashboards to monitor operational health and prioritise team efforts based on measurable business impact.
/li liCross?functional leadership: Act as the primary bridge between Partner Operations and key internal stakeholders — Tech, Finance, Sales and Customer Care — translating operational needs into product requirements and business decisions.
/li liTeam development: Experience building and growing operational teams, setting clear OKRs/KPIs, supporting individual development and keeping performance high in fast?changing environments.
/li liHigh?level decision making: Manage escalations and complex issues that require rapid alignment across departments, staying calm and structured under pressure.




/li /ul h3You Will Love Working At WeRoad If /h3 ul liYou dream big, aim higher, and push yourself beyond limits you didn't think possible.
Challenges excite you, and you're hungry for the next win.
/li liYou want to be part of a young, smart, and fun team that shares your passion for travel.
You thrive in a community of bold thinkers and doers who challenge and inspire each other.
/li liYou're an entrepreneur at heart, take responsibility from day one, and move fast to make things happen.
/li liYou prefer adventure over routine and embrace the fast?paced, ever?changing ride of a scaleup.
You make decisions quickly, test, learn, and adapt—because growth comes from action.
/li liYou believe in the power of people.
Our WeRoaders and Travel Coordinators are at the core of everything we do, and you're eager to be part of something bigger.
/li /ul h3What We Can Offer /h3 ul liPerformance?based bonus – a discretionary annual variable bonus, based on performance and company results.
/li liA free WeRoad trip every year – choose your dream destination with €1,400/year travel discount or travel even more as a Travel Coordinator.
/li liTrust?based holidays – we believe performance is driven by impact, not by hours at a desk.
You are encouraged to take the time you need to recharge, beyond contractual minimums, within shared guidelines.
/li liOpportunities to learn – we invest in your growth with training and learning opportunities.
/li liNew parent support – €3,600/year for 3 years after birth or adoption (or prorated if your child is under 3 when you start at WeRoad).
/li liExtra benefits – meal vouchers (€8/day), a €1,000 bonus for your wedding or civil union, and one?off premio when you hit 5 years with us.
/li liFun – a vibrant co?working space, team buildings and meet?ups.
/li /ul h3Ready to apply?
/h3 pAt WeRoad, cultural fit matters as much as skills.
We assess both the what, what someone brings and the how, how they work and live our values.
With multiple steps, we make sure every new joiner is not just a match, but 150% aligned with our Culture.
/p h3The Selection Process Will Consist Of /h3 ul liIntroductory call with Talent Acquisition Lead /li liTechnical and background?based interview with Hiring Manager /li liCase Study/ Second technical interview /li liCulture Champions step /li /ul pWeRoad is an equal opportunity employer: we consider for employment all applicants, regardless of their race, religion, color, ancestry, national origin, sex, sexual orientation, gender, gender identity, age, family status, political affiliation, disability, and any other legally protected characteristic.
/p pStatistically speaking, women are less likely to apply for roles where they don't fit the job description perfectly.
Don't let a checklist hold you back: if you're passionate about the role we encourage you to apply with enthusiasm!
/p /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cxt0e