Customer Service Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cxw5v

ppFounded in ****, Agrumaria is a nature-inspired family company specialized in ingredients for Nutrition and Beauty industries.
With 40 years of experience, we have established ourselves as a reliable partner for customers worldwide, combining technical expertise with a strong focus on innovation.
/ppOur approach is grounded in continuous investment in RD, enabling us to deliver high-quality products that meet the evolving needs of the global market.
With a presence that spans across multiple continents, including a new facility in Egypt, we are committed to ensuring excellence in every aspect of our work.
/ppVisit Life at Agrumaria Page to learn more about the company.
/ph3Role Overview: /h3pWe are seeking a highly motivated Customer Service Specialist to join our team, which is dedicated to managing and strengthening relationships with national and international customers.
The selected candidate will play a pivotal role in delivering an exceptional customer experience, providing comprehensive support throughout the sales and post-sales processes.
/ph3In your role you will: /h3ulliManage daily communications with customers, ensuring timely and effective support; /liliMonitor orders, from receipt to delivery, ensuring compliance with the agreed timing and conditions; /liliCoordinate with internal departments - logistics, commercial, production - to resolve any operational issues; /liliProvide proactive customer support, identifying solutions to improve satisfaction and loyalty; /liliSupport the sales team in developing growth strategies for the target markets; /liliRequest the necessary documentation for export - delivery notes, invoices, certifications - and manage any requests for customs assistance; /liliAnalyze customer feedbacks and identify areas for improvement in business processes.
/li /ulh3The ideal candidate has: /h3ulliA Degree in Languages,



Economics, or related fields; /lili1-2 years experience in similar roles, preferably in international contexts; /liliExcellent command of English (C1 European Level or higher).
/li /ulh3Nice to have: /h3ulliKnowledge of export practices and international trade regulations; /liliExcellent communication skills and customer orientation; /liliAptitude for problem solving and effective management of priorities; /liliGood knowledge of the Office package and any ERP/CRM systems.
/li /ulh3Location /h3pReggio Calabria /ph3Workplace Culture: /h3pAgrumaria fosters a professional environment that values diversity, inclusion, and personal growth.
We are committed to creating a workplace where every individual is respected and valued.
This commitment is embedded in our hiring practices, company policies, and professional development opportunities.
Joining Agrumaria means becoming part of a dynamic, multicultural team with a strategic role in a company expanding rapidly in international markets.
/ppOur values guide everything we do.
We prioritize bCustomer Centricity /b, delivering tailored, high-quality solutions that exceed expectations.
With a focus on bSpeed of Action /b, we respond quickly and efficiently to all needs, while committing to creating a bPositive Impact /b through sustainable products that agevolazioni the environment and society.
Through bContinuous Improvement /b, we embrace innovation and growth, constantly refining our work.
As bOne Team /b, we collaborate with unity and shared purpose through bGentle Leadership /b that fosters an inclusive and supportive environment, ensuring empathy and kindness define our approach.
These principles drive our journey toward excellence and meaningful impact.
/ph3Keywords: /h3p#Agrumaria #JobOffer #CustomerServiceSpecialist #NowHiring #WorkWithUs #OpenToWork #CareerOpportunity /p /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cxw5v