International Customer Service Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cyf2a

ppZambon is a multinational chemical-pharmaceutical company founded on the history and values of an Italian family.
Based on a valuable heritage but strongly focused on the future, its Purpose is "Advancing Cure with Care, Opening Health to Life Possibilities".
Zambon operates in three different Continents – Europe, America and Asia – with more than 2,700 employees and manufacturing units in Italy, Switzerland, France, China and Brazil.
Zambon products are commercialized in 87 countries.
Alongside the three historical therapeutic areas - diseases of the respiratory system, urinary tract infections and pain treatment – Zambon is focused on developing treatments for neurodegenerative diseases such as Parkinson's or rare diseases such as cystic fibrosis and BOS (Bronchiolitis Obliterans Syndrome).
/p h3The Role: /h3 pReporting to the Central Supply Planning Distribution Associate Director, the bInternational Customer Service Manager /b is responsible for the coordination, ensuring the efficient management of the Customer Service team activities for Zambon affiliates and Business Partners worldwide.
/p pThe role coordinates the end-to-end order management process, from order receipt to invoicing and delivery, ensuring high service levels, regulatory compliance and customer satisfaction.
Working closely with Supply Planning, Manufacturing Plants and Logistics providers, the International Customer Service Manager ensures the timely execution of customer orders while proactively managing supply issues, transportation activities and customer communications.
/p pThe role also contributes to the monthly Sales Operations Planning (SOP) process by providing visibility on order fulfilment, customer priorities and distribution constraints,



supporting the alignment between demand, supply and market requirements.
/p h3Main Responsibilities of the role: /h3 ul liCoordinate the Customer Service team, ensuring the timely and accurate processing of customer orders from order entry to invoicing.
/li liEnsure the correct execution of order fulfilment activities in compliance with customer requirements, company procedures and applicable regulations.
/li liMonitor customer orders throughout the entire fulfilment process, proactively managing exceptions and ensuring on-time deliveries.
/li liTransportation management: relationships with logistics service providers, freight forwarders and customs brokers to ensure efficient distribution processes and cost in collaboration with procurement to define service rate.
/li liCoordinate transportation activities, ensuring compliance with import/export regulations, customs requirements and applicable GDP/GMP standards.
/li liParticipate in the monthly SOP process, providing visibility on customer priorities, order status, logistics constraints and service level performance.
/li liWork closely with Supply Planning, Manufacturing Plants, External Manufacturing, Quality Assurance, Regulatory Affairs and Finance to ensure the successful execution of supply and distribution activities.
/li liSupport the management of product launches,



artwork changes, regulatory updates and supply continuity initiatives from a customer service and distribution perspective.
/li liMonitor and analyze Customer Service KPIs, including service level, on-time delivery, order cycle time and order management performance, promoting continuous improvement initiatives.
/li liLead the implementation of process improvements and digital solutions aimed at increasing operational efficiency and enhancing customer satisfaction.
/li /ul h3What we are looking for: /h3 ul liBachelor's degree in Business Administration or a related field.
/li liAt least 10 years of experience in Customer Service, Order Management or Supply Chain within finished goods manufacturing companies, preferably in the pharmaceutical or healthcare industry.
/li liSolid knowledge of international logistics, import/export processes and customs regulations.
/li liExperience in Customer Service processes within complex international supply chain environments.
/li liGood understanding of Sales Operations Planning (SOP) and end-to-end supply chain processes.
/li liStrong leadership, ability to manage team /li liProblem-solving skills /li liData management and analytic thinking /li liExcellent communication and stakeholder management skills, with the ability to collaborate effectively across multicultural and cross-functional teams.
/li liKnowledge SAP 4/HANA, (SD and MM modules and queries) /li liKnowledge of Planning Systems /li liMicrosoft Office applications: Advanced Excel skills, Knowledge of PowerBI and Power Point /li liFluent English, both written and spoken /li /ul pbSalary range /b: €****** - €****** gross per year /p /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cyf2a