Front Office Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cyfg5

ppVilla Eden, one of the Leading Hotels of the World, is a boutique luxury retreat with just 25 exclusive suites, two award-winning restaurants, and a world-renowned Med Spa.
To maintain our reputation for excellence and provide exceptional guest experiences, we are seeking a Front Office Manager to lead our front office team with professionalism, precision, and passion.
Role Overview: As the Front Office Manager, you will be the face of Villa Eden, ensuring that every guest interaction reflects the highest standards of luxury and hospitality.
/ph3Responsibilities /h3ulliOversee all front office operations, including reception, concierge, and guest services, ensuring smooth day-to-day functioning.
/liliLead and motivate the front office team, providing training, performance feedback, and professional development opportunities.
/liliEnsure seamless guest experiences from check-in to check-out, addressing guest inquiries, requests, and concerns promptly and professionally.
/liliManage reservations and room allocation, optimizing occupancy and revenue while maintaining guest satisfaction.
/liliCollaborate with other departments to ensure personalized and exceptional service for every guest.
/liliHandle VIP guest arrivals and special requests with discretion and attention to detail.
/liliMonitor and improve service standards, implementing best practices to exceed guest expectations.
/liliManage front office budgets, schedules, and reports, ensuring operational efficiency.




/liliUphold the hotel s reputation by maintaining a high level of professionalism, confidentiality, and integrity.
/li /ulh3Qualifications /h3ulliExperience: Proven experience as a Front Office Manager or Assistant Front Office Manager in a luxury hotel environment is essential.
/liliExperience with Leading Hotels of the World standards is a strong advantage.
/liliLanguages: Fluency in English, Italian, and German is required; additional languages are a plus.
/liliSkills: Outstanding leadership and team management skills.
/liliExceptional communication and interpersonal abilities.
/liliStrong problem-solving and decision-making capabilities.
/liliProficiency in property management systems and office software.
/liliPersonal Attributes: A guest-focused mindset with a passion for luxury hospitality.
/liliPolished, professional appearance and demeanor.
/liliAbility to stay calm and composed in high-pressure situations.
/li /ulh3What We Offer /h3ulliThe opportunity to lead a dynamic and dedicated team in one of Europe s most exclusive luxury retreats.
/liliA multicultural working environment with guests from around the world.
/liliProfessional growth opportunities and training tailored to luxury hospitality standards.
/liliCompetitive compensation and benefits, including discounts in selected shops in Merano and at our sister hotels.
/li /ul /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cyfg5