pulliProvide remote technical support from the office to customers, service partners, and field technicians through written case handling and live troubleshooting calls /liliDiagnose and resolve issues on Hyperchargers using remote diagnostic tools, system logs, and technical documentation /liliGuide on-site technicians remotely during troubleshooting, maintenance, and repair activities /liliManage and prioritize technical cases according to customer impact and defined Service Level Agreements /liliEnsure accurate documentation, timely follow-up, and appropriate escalation of unresolved issues /liliCollaborate with internal teams to improve troubleshooting procedures and service quality /li /ulh3Your Responsibilities /h3ulliProvide remote technical support from the office to customers, service partners, and field technicians through written case handling and live troubleshooting calls /liliDiagnose and resolve issues on Hyperchargers using remote diagnostic tools, system logs, and technical documentation /liliGuide on-site technicians remotely during troubleshooting, maintenance, and repair activities /liliManage and prioritize technical cases according to customer impact and defined Service Level Agreements /liliEnsure accurate documentation, timely follow-up, and appropriate escalation of unresolved issues /liliCollaborate with internal teams to improve troubleshooting procedures and service quality /li /ulh3Your Qualifications Skills /h3ulliTechnical education or relevant experience in technical support, maintenance, field service, or a comparable technical role /liliStrong troubleshooting, analytical, and problem-solving skills.
/liliClear written and verbal communication skills, with the ability to guide technicians remotely /liliAbility to manage multiple priorities and remain effective in a fast-paced, time-sensitive environment /liliCustomer-focused, proactive,

and structured approach to work /liliAbility to work independently and within an international team /liliAvailability to work in a 24/7 shift-based support organization, including nights, weekends, and public holidays /liliExperience with electrical systems, electronics, networking, ticketing systems, remote diagnostics, log analysis, or EV charging technology is considered an advantage /liliProfessional fluency in English and either German or French is mandatory /li /ulh3OUR COMMITMENT /h3ulliInnovative work environment in a young, dynamic team /liliHigh-tech projects in the future-proof sector of e-mobility /liliOpportunities for advancement in a growing company /liliA wide range of further training opportunities /liliTotal compensation starting from € 38,000 gross per year, including a 20% variable premio based on goal achievement /liliAdditional company benefits /li /ulpThe compensation indicated represents the total compensation for this role.
Final compensation may vary based on the candidate's experience, qualifications, skills, and the scope of responsibilities.
Should the position's responsibilities, seniority level, or location differ during the recruitment process, the applicable compensation may be adjusted accordingly, taking into account local market conditions and internal compensation frameworks.
/ph3WHY ALPITRONIC /h3pTogether with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions.
With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).
/ph3WHAT MAKES WORKING FOR US SPECIAL /h3pWe are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product.
We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture.
Your contributions matter, are appreciated and have a significant impact!
Join us and be part of our team!
/p /p #J-*****-Ljbffr

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