Customer Operations Executive

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cyy9k

ppOhme is on a mission to accelerate the global transition to clean, affordable energy.
We do that by serving as an integrated hardware and software smart-grid platform, focused on the residential EV charging market.
/p pThe worlds of energy, transport and artificial intelligence are colliding and Ohme is at the heart of this new era.
By using technology and data integrations to connect cars, chargers, people, energy providers and more, Ohme has a powerful platform that puts the consumer at the core.
/p pOhme has been selling its chargers to consumers since mid **** and has had exponential growth since.
We are now operating in multiple countries and have partnerships with the likes of VW, Mercedes, Octopus Energy, and other innovative brands.
/p pWe are scaling up the business and are building out the team for rapid growth.
If you're interested joining a fast-growing cleantech venture on a data and AI-first journey to speed up the global transition to clean, affordable energy, read on!
/p pWe are looking for a driven, technically minded and detail-orientedb Customer Operations Executive /b to join our team in Milan, Italy.
As we continue to scale our European operations, you will work across all aspects of the customer journey, from initial contact through to aftercare support for our EV charging products.
The ideal candidate will have a solid technical grounding and the ability to troubleshoot complex product issues, with a genuine passion for delivering an outstanding customer experience.
/p pYou will work from our Milan office 3 days a week.
/p pbResponsibilities /b /p ulliResolve inbound customer queries via phone and email, providing timely and effective resolutions.
/li liAdhere to team processes and actively highlight improvements when you spot them.




/li liBecome a product expert, developing deep knowledge of Ohme's installation process and the nuances of different customer situations.
/li liCreate and contribute to internal knowledge resources to improve team efficiency and reduce repeat contacts.
/li liWork collaboratively with the Technical Support team, escalating cases where required and following agreed processes.
/li liMeet individual KPIs for productivity and quality, contributing to wider team goals.
/li /ul pbLanguage Requirements /b /p ulliNative fluency in Italian and professional fluency in English and Spanish required.
/li liAdditional European languages such as Portuguese would be beneficial.
/li /ul pbWho You Are /b /p ulliExcellent communication skills, with proven ability to explain technical concepts clearly to a non-technical audience, in both written and spoken support.
/li liMinimum 2 years of experience in a technical support or customer operations role.
/li liProficiency with CRM and support platforms such as Zendesk, Freshdesk, Intercom or similar.
/li liExperience working to and consistently meeting support-related KPIs.
/li /ul pYou'll get to work in a fast-paced and rapidly growing scale-up with global ambitions that is cutting edge, passionate about sustainability and seeks to make the world a better place.
/p ulliCompetitive salary and premio /li liHybrid working (3 days in office) /li /ul pOhme is an equal opportunity employer.
Diversity, Equity and Inclusion are at the heart of what we do and we encourage a culture where everyone can be themselves at work.
We actively seek out a diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed and to feel included.
/p /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7cyy9k