Tech Demand Manager - (Application Process Governance)
Pubblicato il 12-08-2026 - Edenred Italy in Milano
WHAT IS EDENRED?
Edenred is a global leader in the employee benefits sector, offering companies digital solutions dedicated to improve the well-being of people at work.
A digital platform that connects 60 million users and over 2 million affiliated businesses in 44 countries through about 1 million corporate clients. In Italy, the ecosystem involves 3 million users, over 180.000 corporate clients and more than 300.000 affiliated establishments, making its network the most widespread, present in every Italian country.
Edenred’s solutions improve quality of life and strengthen employee engagement—from lunch breaks to leisure time, personal care, and sustainable mobility. Meal vouchers, shopping vouchers and corporate welfare tools are tailored to all types of organizations and employees. They support HR departments, make companies more attractive and efficient, and stimulate both the labor market and the local economy.
True to the Group’s purpose “Enrich connections. For good.”, these solutions develop and enrich connections that empower businesses and promote inclusive solutions, placing people, the environment, and local communities at the center through a concrete ESG commitment.
Edenred’s 12,000 employees are dedicated every day to making the world of work a more connected, safer, more efficient, and more responsible ecosystem.
In 2024, thanks to its global technology assets, the Group managed close to €45 billion in business volume, primarily carried out via mobile applications, online platforms and cards.
Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good, DJSI Europe Index, DJSI World Index, and MSCI Europe.
YOU WILL VIBE WITH US
We are looking for a Demand Manager with strong expertise in business process analysis and optimization, capable of understanding how business processes are supported by applications, systems, and data flows across the organization.
The role will act as the primary bridge between Business and Technology stakeholders, ensuring that business needs are properly understood, translated into valuable initiatives, and delivered through effective IT solutions.
A strong focus will be placed on process discovery, process mapping, and continuous improvement, identifying opportunities to simplify, standardize, automate,
and enhance business operations through technology.
He/she will be in charge of:
Business Process Analysis and Improvement
- Analyze end-to-end business processes and their interaction with applications, systems, integrations, and data flows;
- Map and document AS-IS and TO-BE processes using BPMN 2.0, identifying inefficiencies, bottlenecks, redundancies, and opportunities for simplification, standardization, and automation;
- Collaborate with business stakeholders to redesign processes and improve operational performance through technology-enabled solutions.
Demand Management and Prioritization
- Collect, assess, and qualify business requests and improvement opportunities, ensuring alignment with strategic objectives and process evolution;
- Build business cases by evaluating benefits, costs, risks, and expected business impact;
- Support prioritization activities, balancing business value, available capacity, and architectural constraints, while maintaining the demand backlog and roadmap.
Requirements and Solution Definition
- Translate business and process needs into clear functional and non-functional requirements;
- Support solution design activities with IT teams, architects, and external partners;
- Ensure requirements traceability throughout the initiative lifecycle.
Stakeholder Management and Delivery Readiness
- Act as the primary interface between Business and Technology stakeholders, facilitating alignment and decision-making;
- Support scope definition, MVP identification, acceptance criteria, and UAT activities;
- Ensure business readiness and adoption of delivered solutions.
Value Realization and Governance
- Define success criteria, KPIs, and expected benefits for initiatives;
- Monitor benefits realization, process performance, and solution effectiveness after go-live;
- Support governance activities, ensuring compliance with internal standards, policies, and risk management requirements.
WE WILL VIBE WITH YOU
Passion for customer, respect, imagination,
simplicity and entrepreneurial spirit are the values we look for in our people. If you recognize yourself and want to get involved in a stimulating and multinational environment, send us your application and become an Edenreder too!
- Minimum 4+ years of experience in Demand Management, Business Analysis, Process Improvement, or IT Project Management within multinational organizations or consulting firms;
- Strong experience in business process analysis and modeling, including BPMN 2.0, process mapping, AS-IS / TO-BE analysis, value stream mapping, and continuous improvement methodologies;
- Proven ability to analyze how business processes are supported by enterprise applications, workflows, integrations, and data flows;
- Solid business analysis skills, including requirements elicitation, user stories, use cases, process metrics, and requirements traceability;
- Good understanding of enterprise applications and digital transformation initiatives;
- Solid Project Management capabilities, preferably within Agile environments;
- Excellent stakeholder management, communication, facilitation, and influencing skills;
- Fluent English, both written and spoken, with experience working in international environments;
- Master’s degree in Management Engineering, Economics, Information Systems, or related fields.
OTHER DETAILS
- Permanent Contract
- CCNL Commercio
- Gross Annual Salary (RAL) starting from € 46.000, determined on the basis of objective and transparent criteria, including professional experience gained, specialized technical skills, the level of autonomy and responsibility required, and alignment with the company’s compensation and job classification framework
- Performance premio in line with the company’s incentive plan
- Smart-working (10 days/month)
- ️ Ticket Restaurant®
- ️ Welfare Plan
- Comprehensive health benefits, including supplementary medical insurance, accident protection and life coverage
EQUAL OPPORTUNITIES AND HIRING PROCESS
Edenred fosters an inclusive workplace grounded in equal opportunity, with recruitment and career development processes based on fairness, transparency, and merit.
Candidates are assessed without discrimination on the basis of gender, age, ethnicity, social background, nationality, sexual orientation, personal or religious beliefs, disability, or any other legally protected characteristic.