Customer Quality Engineer Junior
Pubblicato il 12-08-2026 - Ppg in Quattordio
About the Role
PPG is looking for a Customer Quality Engineer (CQE) to join our Automotive organization. This position plays a critical role as the primary interface between customers and PPG operations, ensuring timely resolution of quality concerns and driving continuous improvement initiatives across the organization. The CQE acts as the link between Technical, Sales, Supply Chain, Manufacturing and Quality teams, leading Root Cause Analysis activities and coordinating cross‑functional teams to ensure robust corrective and preventive actions are implemented. This is a customer‑facing role with exposure to major OEMs such as Ferrari, Stellantis and other key automotive customers, offering a unique opportunity to combine technical expertise, customer interaction and operational improvement. The role includes approximately 30% travel across Europe.
Key Responsibilities
- Serve as the primary customer interface for quality concerns, customer claims and technical escalations.
- Manage customer line issues and ensure effective traceability, investigation and resolution of complaints.
- Lead and facilitate Root Cause Analysis (RCA) activities using structured problem‑solving methodologies.
- Coordinate cross‑functional teams including Manufacturing, Process Engineering, Technical Laboratory, Planning, Warehousing and Supply Chain.
- Develop, implement and monitor corrective and preventive actions (CAPA) to eliminate recurring issues.
- Prepare and present customer reports, including 8D reports, A3 reports, technical presentations and action plans.
- Support customer audits, site visits and quality reviews.
- Ensure compliance with customer‑specific requirements and automotive quality standards.
- Maintain and improve quality documentation, including FMEA, Control Plans and risk mitigation activities.
- Monitor quality KPIs and customer scorecards through customer portals.
- Promote continuous improvement initiatives focused on customer satisfaction, process optimizati