Client Advisor, Boutique

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Overview and purpose of role
In our boutique in via Borgospesso, under the leadership and guidance of Management, as a Client Advisor at Christian Louboutin, you have a fundamental role in translating our brand DNA and our Story to the client to maintain our fabulous brand image whilst transforming the client expectation and needs into sales success and loyalty. You are the voice of Christian and a true ambassador for the Christian Louboutin brand, our products, values and our culture.

Under the leadership of the management team, in the capacity of your role, you will provide an outstanding, sparkling client experience which is highly personalised, efficient and discrete. You are an integral member of a high performing sales team who are sales focused and driven. You will be dedicated to creating desire for the brand, delivering exceptional customer service, sharing your knowledge about the variety of our luxurious collections, whilst maintaining the store in the best conditions and ensuring ongoing loyalty from our clients.

Key Responsibilities of the role
Service Delivery




- Attending and participating in all training events such as sales techniques, sales ceremony or product knowledge trainings.
- Providing exceptional standards of customer experience, surpassing customer expectations at every opportunity by following all steps of the Christian Louboutin Sales Ceremony.
- Demonstrating and reflecting the luxury brand image through the service you deliver, your positive and professional attitude, personal grooming, dress code and through the expected standards of behaviour.
- Responding to all client queries and issues in a professional, effective and timely manner. This of course includes managing return items or damages for example.

Results Driven
- Demonstrating competent awareness of our overall business performance and the surrounding market/industry.
- Actively striving to achieve key performance indicators, in order to improve boutique/concession results

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7d0rvl