DESCRIPTION
Amazon's mission is to be Earth's most customer-centric company, and Amazon Shipping exemplifies this commitment. As a shipping service provider supporting e-commerce businesses, we offer competitive rates and delivery speeds without compromising on customer obsession. The Amazon Shipping team drives strategic innovation to transform shipping experience for our business partners. We leverage Amazon's core strengths in logistics excellence, flexible delivery options, and end-to-end visibility to create competitive advantages for our enterprise shippers. We play a critical role in listening to shippers and escalating pain points, enabling Amazon to improve and deliver world-class service while building a scalable and profitable network that brings value to both our customers and Amazon. Our team's dedication to service reliability and innovation directly supports our global tenets of maximizing existing technology while providing value-based pricing that works for shippers and Amazon a like.
As a Program Manager for Shipper Support based out of London or Milan,

you will drive process improvement and operational excellence across the Shipper Support organization. You will identify systemic defects, design scalable solutions, and partner with cross-functional teams to implement changes that improve the shipper experience and operational efficiency. Core part of the role is to liaise with Product Managers and Support Program managers and translate ambiguous business needs into structured, scalable programs. You will serve as the bridge between front-line operations and the broader business, translating shipper pain points into actionable improvement initiatives.
Key job responsibilities
- Identify, scope, and lead process improvement initiatives that enhance shipper experience, reduce defects, and drive operational efficiency across the Shipper Support organization
- Coach Shippers, Account Managers and Shipper Support Specialists team to identify defects, pe

Senior Program Manager, Eu Shipper Support, Amazon Shipping

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