12 ago - Vimercate
Haier Europe
Job Posting Title
Financial Controller - Area Service
The challenge
An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious growth and leadership objectives in the region, and we are seeking someone passionate, proactive, self-driven, and motivated to join a team of open-minded individuals. We are looking for someone who embodies the Company’s core behaviors, based on our Own It model : Zero Distance, Agility, Entrepreneurship, Ecosystem and Build Trust. A true change agent who acts with integrity, collaborates across boundaries, adapts quickly, takes initiative and keeps users at the center — fostering an open, innovative, and high-performing environment.
What you will do
The Financial Controller - Area Service will support the monitoring and optimization of service operations, ensuring efficiency, cost control, and high customer satisfaction. This role is ideal for a detail-oriented professional with strong analytical skills and an interest in service performance and financial control.
Key Responsibilities
- Monitor service KPIs (e.g., repair times, first-time fix rate, service costs)
- Analyze service performance and identify areas for improvement
- Support budgeting, forecasting, and cost control activities for the Service department
- Prepare regular reports and dashboards for internal stakeholders
- Collaborate with field service teams, call centers, and external service partners
- Ensure data accuracy in service management systems
- Assist in optimizing service processes and workflows
- Support procurement and spare parts cost analysis
What you need to succeed
Must have
Education: Bachelor’s degree in Business Administration, Economics, Engineering, or related field
Professional experience: 3+ years of experience in controlling, service operations, or similar roles
Language: Excellent communication skills both in Italian and in English, spoken and written
Technical & Soft Skills
- Strong a
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