Client Advisor
Pubblicato il 12-08-2026 - Lvmh Group in Roma
Bulgari Italia is searching for a new Client Advisor for its Store in Venice.
Through creativity, entrepreneurship and passion our sales staff enhances the uniqueness of the Brand and is able to create a luxurious and visually pleasing environment for our customers in line with the Bulgari spirit.
Job responsibilities
Sales and Services
- Maximize sales opportunity arising from every store entrance
- Act as a Brand Ambassador by representing and promoting the brand both inside and outside the Store, engaging and acquiring potential customers. This includes, for instance, participating in networking events.
- Contribute to the achievement of Key Performance Indicators (KPIs).
- Manage all clients/prospects entering the store for any reason (browsing, purchase, after‑sales, complaints).
- Handle the sales process according to established service standards (from initial Welcome to final Packaging).
CRM (Customer Relations Management)
- Enrich the CRM database with client information, ensuring data collection quality aligns with defined KPIs.
- Proactively develop prospects within the CRM database, leveraging social aptitude and networking activities.
- Execute all one‑to‑one CRM activities as per Store Director’s instructions, including CRM After Sales Service (e.g., follow‑up on watch maintenance).
Other Activities
- Apply all sales‑related procedures and guidelines (security, fiscal, legal, etc.).
- Ensure that all front‑of‑shop areas are tidy, clean, and products are displayed in adherence to Visual Merchandising guidelines.
- Perform all After Sales Service front office activities directly related to final customers, acting as a proactive point of contact and consistently ensuring that customer satisfaction is pursued and restored.
Profile
Desired Skills and Experience
- Exceptional selling skills.
- Genuine passion for the Brand
- Proficiency in computer skills (MS Office Suite).
- Fluent in English and Italian.
- Ownership
- Impact Driven
- Priority Manageme