Front Desk Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7d31c7

You will be the curator of our guest journey, an essential member of the Front Office team, devoted to crafting refined, memorable experiences from the moment guests arrive. You will embody care, confidence, curiosity, and a strong sense of community, bringing elegance and warmth to every interaction.
Working closely with guests throughout their stay, you will anticipate their needs, uncover their preferences, and create personalised moments that reflect the spirit of Belmond.
Responsibilities:
- Front Office operations according to company policies, standards, and procedures, maintaining high standards at all times.
- Responsible for cash accounting, including the payment of guest bills.
- Communicate all relevant guest and group activity to the appropriate internal parties.
- Anticipate guests' needs and handle guests' complaints professionally.
- Ensure that all relevant communications are processed correctly.
- Ensure that all guest details are accurately collected.
- Run End of Day processes and complete all relevant day closure accounting checks.
- Run daily reports.





Requirements
- Fluent in English and Italian; a third language is a plus
- Professional experience in the same role within a luxury environment
- Effective communication skills
- Strong emotional intelligence
- Ability to collaborate and work in a team
- Results-driven mindset
- Adaptable and flexible
- Global perspective

Benefits
- Seasonal contract (CCNL for Tourism - Federalberghi);
- Company welfare program;
- Performance premio upon achieving the hotel's predetermined quality objectives;
- Life insurance;
- Extensive training program, both in-person and via online platform and app;

Villa San Michele, a Belmond Hotel, is a magnificent Renaissance masterpiece overlooking Florence. With unparalleled views, terraced gardens, and a facade designed by the School of Michelangelo, it is a work of art both inside and out. An ideal retreat after an intense day exploring the Renaissance capital and it

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7d31c7