Concierge - ME Milan Il Duca

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7d338n

“The world is yours with Meliá”
Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family ?
Discover some of the benefits we offer:
My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages. My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. Be proud to belong to Meliá as we are proud of you ?
What will you have to do?
Comply with the strategy of experiences in the destination, offering customers unique services and products based on their preferences.

Efficiently manage all guest requests, applying upselling and cross-selling techniques to optimise the hotel's extra revenues, while focusing on achieving total guest satisfaction.

Ensure the customer experience by personalising their stay, anticipating their needs, and exceeding their expectations.





Handle customer incidents according to established protocols.

Adhere to the attributes, standards, and manuals applicable to the department.

What are we looking for?

Training in Tourism, Social Sciences, PR, or a similar field.

Proficiency in Italian and English

Excellent knowledge of the destination.

Vocation for service and high orientation to the luxury segment.

Organisation and planning skills.

Attention to detail.

Minimum of 2 years in a similar hospitality role, with at least 1 year in a customer-facing position such as the Guest Experience department. The position can be classified at level C2 of the National Collective Contract Turismo AICA, with an initial economic treatment not lower than the contractual minimums foreseen for the level that will be identified at the outcome of the selection (level C2: €1.,99 gross monthly).
The Gross Annual Salary is €24.,86, in relation to the skil

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7d338n