Key Account Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7d3cva

Key Responsibilities
- Manage relationships with major customers, ensuring alignment with CHEP’s strategic goals and delivering revenue growth while achieving customer satisfaction targets.
- Collaborate with senior leadership and internal teams to create and implement strategic account plans, with a focus on identifying growth opportunities, optimizing costs, and promoting sustainability.
- Lead high‑level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations.
- Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP’s market presence within your portfolio.
- Conduct regular business reviews and audits with customers, ensuring compliance with CHEP’s annual audit plan and maintaining accurate asset management records.
- Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement.




- Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies.
- Lead cross‑functional teams to deliver innovative, value‑added services and solutions that meet customer needs and promote mutual growth.
- Manage and develop a portfolio of strategic customers, ensuring high levels of retention, satisfaction, and profitable growth.
- Build strong relationships with senior stakeholders and act as the primary customer contact.
- Deliver annual growth targets through account development, active selling, and new business opportunities.
- Lead contract renewals, commercial negotiations, and tender processes.
- Develop and execute Joint Business Plans to improve customer supply chain efficiency and create mutual value.
- Conduct regular business reviews, monitor account performance, and drive continuous improvement.
- Collaborate with cross‑functional teams to deliver innovative solution

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7d3cva