Service Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7d3idy

As Aftersales Specialist your mission is to enhance the reputation of our products: quality, reliability and serviceability.

You will report to the Technical Support Manager.

This will include the following responsibilities:
- Offering day by day timely service support to the Customer Centers
- Continuously improve the product quality by a proactive failure reporting follow up. This includes analyzing warranty reports, be the driving force in the technical committee meetings (TCM) and participating in the product quality meetings (PQM)
- Inform the customer centers via Service bulletins and the Service Website about products improvements and actions to be taken.
- Play an active role in product development to assure the highest level of serviceability and lowest lifecycle cost by giving a strong involvement in the project team meetings (PTM)
- Provide accurate and up to date service information related to the product range. Develop documentation, service kits and tools for improving serviceability




- Provide and develop technical training in collaboration with the Competence Development group

Interaction will include frequent contacts with the Customer Centers, other Product Companies, Finance, Purchasing, Engineering, Production and Product Managers.

As our products are sold all over the world, you will be prepared to travel to meet customers – at least 30 days per year.

To succeed, you will need
Experience requirements
Engineering background is mandatory. We will evaluate both entry-level and experienced candidates.

Knowledge / Educational requirements
- Engineering degree
- Technical knowledge on compressors, dryers and compressed air ancillaries is necessary.
- Good knowledge of English. An additional language is considered a plus.
- Software skills (e.g. MS Office, Lotus Notes, BPCS) would be an asset.

Personality requirements
- You are pro-active.
- You are customer oriented, by maintaining regular contacts with the customer centers and giving them accur

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7d3idy