Program Manager, Signavio

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7d3qpz

- Lead end-to-end deployment of Signavio (configuration, integrations, testing, cutover, and post-go-live support).
- Own the production stability and day-to-day support model (incident management, triage, root cause analysis, and SLA tracking).
- Partner with process owners, IT, security, and business teams to design governance, roles, and lifecycle processes for process documentation and change.
- Configure and maintain platform settings, libraries, templates, process repositories, and user access controls.
- Design and implement integrations with core systems (ERP, identity, reporting tools) and APIs; coordinate with engineering/IT teams for secure and performant solutions.
- Develop and deliver training, adoption programs, playbooks, knowledge base articles, and user enablement materials.
- Manage the vendor relationship with Signavio (or program vendor), including escalation, roadmap alignment, licensing, and periodic reviews.
- Measure program success and report KPIs (uptake/adoption, availability, time-to-resolution, process coverage, compliance metrics).




- Drive continuous improvement by collecting user feedback, prioritizing enhancements, and coordinating release management.
- Supervise and coach direct reports and contractors supporting deployments, integrations, and application support.

Requirements
- Minimum of High School or equivalent diploma/degree is required; Bachelor’s / University or equivalent degree strongly preferred
- 8 years of relevant work experience including 5 years experience leading SaaS deployment/support programs, preferably in Business Process Mapping (BPM)/process management tools.
- Demonstrable experience with Signavio or similar process management platforms (process modeling/BPM tools).
- Strong technical understanding of integrations (APIs, webhooks), identity and access controls, and enterprise application architecture.
- Experience with IT service management and support practices (incident/change/problem management, SLAs).
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7d3qpz