Operation optimization specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7d53n6

Within the CTO Italy Operations team, the Operational Optimization Specialist plays a key role in ensuring the efficiency, reliability, and operational sustainability of systems and services supporting the Italian LE Business Units.The position focuses on operational process analysis, identification of inefficiencies, reduction of recurring incidents, and technology obsolescence management, with the objective of improving service quality and ensuring business continuity.Operational Process OptimizationAnalyze existing operational processes to identify bottlenecks, inefficiencies, and areas for improvementDefine and implement optimization strategies aimed at reducing operational overhead and improving overall service reliabilitySupport the standardization of operational processes by promoting best practices and structured approachesCollaborate with technical and business teams to ensure alignment between processes, systems, and operational objectivesObsolescence AnalysisConduct structured assessments of existing systems and tools to identify components approaching end-of-life or no longer supportedEvaluate operational risks related to technological obsolescence and propose mitigation actionsContribute to the definition of upgrade or replacement roadmaps, ensuring service continuitySupport and coordinate transition activities in collaboration with involved teamsAnalyze root causes of recurring incidents and operational issuesDefine and implement medium- to long-term corrective and preventive actionsMonitor the effectiveness of implemented solutions and promote a continuous improvement mindsetDocument solutions and resolution processes, contributing to the creation and maintenance of an operational knowledge baseStakeholder & Cross-functional CollaborationWork closely with technical, operations, and business teams in complex,



multi-stakeholder environmentsSupport effective communication across different functions involved in operational processesContribute to the management of optimization initiatives and projects in multi-cultural contextsRequirementsBachelor’s or Master’s degree (preferred) in Engineering, Computer Science, Economics/Management, or related fields (or equivalent experience)Leadership experience in complex, multi-stakeholder environments (typically 3+ years overall)Strong written and spoken communication skills in English; Italian is a plus depending on contextSolid technical knowledge of IT and operational environmentsAbility to apply ITIL best practices and manage complex projects using structured Project Management methodologiesBasic data analysis skills to support operational decision-makingSkillsExperience managing projects and activities in complex, multi-cultural environmentsStrong communication and interpersonal skillsMental flexibility, proactive attitude, and strong problem-solving orientationAbility to work collaboratively with cross-functional teamsWhat we Offer We offer employment at the V level with the relevant salary, in accordance with the CCNL ANIA for non-executive employees and the Generali Group Company Agreement.Gross annual salary ranging between 40 K€ and 45 K€. The final offer will be aligned with the candidate’s professional experience, technical and soft skills relevant to the role, and may include an individual variable component.We also offerSmart working and flexible hoursCorporate welfare systemSupplementary health insurance and discounted insurance policiesTraining and developmentStructured continuous learning paths (technical and managerial)Career development programs within the GroupAccess to learning platforms and internal mobility opportunities, including internationalAs an Equal Opportunity Employer, Generali evaluates all applications based exclusively on objective and gender-neutral criteria, including skills, experience and potential, ensuring fairness and transparency throughout the selection process.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7d53n6