We are hiring a product owner to lead the development and delivery of specific digital servicing capabilities within Prudential's centralized platform, which operates across Asia and Africa. This role is critical to driving customer‐centric, scalable, and standardised servicing journeys across diverse markets.

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Role and Responsibilities
- Define and manage the product vision and roadmap for servicing initiatives, aligned with strategic priorities, customer feedback, and market research
- Own the end‐to‐end delivery of servicing journeys, ensuring each delivers measurable business benefits
- Define and prioritise the capability roadmap based on business impact, customer feedback, and market readiness
- Ensure journeys are innovative, intuitive, and aligned with customer needs and expectations
- Work closely with country teams to understand operational gaps, regulatory nuances,

and share best practices to harmonise and scale capabilities
- Drive adoption and optimise straight‐through processing (STP) capabilities across all markets, including agent, branch, and call‐center channels
- Deliver measurable business outcomes such as cost savings, cost avoidance, revenue uplift, and improved Net Promoter Score (NPS)
- Collaborate with delivery and data teams to ensure timely, high‐quality product releases that meet both business and technical requirements
- Collaborate with local markets to understand operational processes, risks, and regulatory nuances, ensuring adherence to governance standards and maintaining high‐quality deliverables throughout the product lifecycle
- Identify opportunities for innovation and optimisation using data‐driven insights and cross‐market learnings, and define and monitor OKRs to measure success, adoption and value realization
- Serve as the primary point of contact between business stakeholders

Digital Product Owner, Insurance Servicing

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