Customer Service Officer

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Who are we?
Sales Line: we are a headhunting company working with more than 140 SMEs and multinational companies across Italy and Europe.
Who is our client?
Our client is a global leader in the chemical sector, committed to delivering innovative and sustainable solutions.
Who are we looking for?
We are looking for a proactive Customer Service Officer responsible for managing orders and handling customer requests.
Must-Have?
2-3 years of experience in similar roles and contexts, good knowledge of the English language, mental flexibility and a proactive attitude.
Want to know more?
The Customer Service Officer is responsible for:




- Recording customer orders in the system, verifying data (product codes, quantities, prices), and updating information to ensure traceability;
- Ensuring and following up on the fulfillment of sales orders and organizing efficient transport, monitoring the process and maintaining communication with customers;
- Preparing required documentation, ensuring data accuracy and compliance with applicable regulations;
- Handling complaints and resolving issues by registering them in the system and collaborating with internal departments;
- Providing accurate, valid and complete information by using the right methods/tools.

Ideal Candidate
- 2-3 years of experience in similar roles and contexts;
- Proficiency in MS Office, particularly Excel;
- Knowledge of SAP is considered a plus;
- Good knowledge of the English language;
- Mental flexibility, excellent communication and organizational skills, and the ability to

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7d6l1p