Product Owner

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7d7rjp

Would you like to start a new professional adventure as a

Esperienza, qualifiche e soft skill: possiede tutti i requisiti per avere successo in questa possibilità? Lo scopra qui sotto.

Product Owner – Contact Center

in one of our opportunities in the

Digital Transformation & Customer Experience

industry in

Milan ?

Responsibilities

Act as the main interface between business stakeholders and technical teams, ensuring alignment between business needs and IT initiatives.

Collect, analyze and translate business requirements into clear product priorities and actionable tasks.

Manage and prioritize the product backlog, ensuring continuous delivery of value.

Coordinate and orchestrate different stakeholders involved in Contact Center initiatives.

Support the evolution and optimization of Genesys-based Contact Center solutions.

Facilitate communication between business teams, development teams and external stakeholders.

Monitor initiatives’ progress, identify potential risks and support mitigation actions.





Contribute to Agile ceremonies and promote effective collaboration across teams.

Qualifications

Degree in IT, Business, Engineering or equivalent professional experience.

At least

5 years of experience

as a Product Owner, Business Analyst, Functional Consultant or similar role within Contact Center or Customer Experience environments.

Good knowledge of

Genesys platforms (Genesys Cloud CX, Genesys Engage or similar Contact Center solutions) .

Experience with Agile methodologies, backlog management and stakeholder management.

Fluent knowledge of

Italian and English (B2/C1 level) , both written and spoken.

Nice to have

Previous experience in Customer Experience, Omnichannel solutions, CRM integrations or Contact Center transformation projects would be a plus.

What do we offer?

An international community bringing together more than 110 nationalities.

An environment where trust is central and internal growth is valued.

A solid training system with

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7d7rjp