Automotive Flying Doctor Manager
Pubblicato il 12-08-2026 - Msx International in Rivalta di Torino
Job Description
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The Flying Doctor Manager acts as the single technical point of contact in-country.
The role coordinates the collection, consolidation, and presentation of technical information and incident feedback, ensures country-impacting issues are recognized and addressed.
The Technical Delegate Manager (Automotive) is responsible for executing on-site and remote missions to accelerate vehicle repair lead times, resolve complex technical incidents, and support service networks in delivering first‑time‑right fixes. This is a field‑based position.
The position also leads and steers the local Swift‑Dealers team to drive timely resolution of technical cases, elevate customer satisfaction, and optimize cost and service outcomes.
Key Activities And Responsibilities
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- Serve as the sole in‑country technical interface with the regional SSDS team, ensuring clear, timely, and accurate communication.
- Coordinate the creation, submission, and presentation of technical reports, incident summaries, and root‑cause insights.
- Execute field and remote missions to support dealerships, authorised repairers, and technical centres across Europe, reducing vehicle downtime and backlog.
- Diagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults.
- Analyse issues affecting single vehicles and systemic problems impacting multiple vehicles; provide containment and corrective actions.
- Use OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) to perform guided diagnostics, software updates, re‑programming, and parameterisation.
- Interpret wiring diagrams, service manuals, and technical bulletins to identify root causes and define repair methods.
- Produce clear technical reports, incident summaries, and action plans; synthesize findings for eng