IT Service Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7d8iwk

DescriptionMission Statement:As the IT Device Lifecycle Management (DLM) Regional Lead, you will be the custodian of the DLM service for your region, overseeing all critical aspects including forecasting, fulfilment, procurement, portfolio management, and hardware/IT asset management (ITAM).

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Your leadership will ensure that the DLM service operates effectively, meeting SLAs and delivering high-quality service across regional operations.

As the regional DLM voice, you will also collaborate closely with other regional leads and Centre of Excellence (COE) to shape and enhance the global DLM delivery model.This role is pivotal in ensuring the successful management and evolution of the IT Device Lifecycle Management service in your region.

As a leader, you will oversee the key aspects of service delivery, engage with stakeholders, and contribute to global service improvements,



driving both operational efficiency and customer satisfaction.Oversee all aspects of the DLM service within your region, including forecasting, fulfilment, procurement, portfolio management, and hardware/IT asset management (ITAM).

Ensure that these processes are aligned with global standards while meeting regional needs and requirements.Ensure the DLM service operates efficiently and effectively within agreed SLAs, meeting the required quality standards.

Monitor performance, identify any issues, and implement solutions to ensure continued service excellence.IT Global teams, regional teams) and external vendors including our OEM and logistics partners.

Provide regular updates on service performance, challenges, and opportunities for improvement to the Global DLM Service Owner.Collaborate with other regional leads, the DLM Centre of Excellence (COE), and other teams to identify and implement enhancements to service delivery, processes, and performance.Work closely with other regi

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7d8iwk