Hoya Lens Italia is looking for a Product Specialist to support customers in the use of instruments, systems, and software applications dedicated to the optical industry.

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The successful candidate will join the New Media Team and serve as a key point of contact for training, technical consulting, and operational support activities, contributing to the delivery of excellent customer service and customer satisfaction.

Key Responsibilities

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- Manage the technical and commercial aspects of HOYA and Seiko branded instruments.
- Manage the commercial activities related to instruments from other brands.
- Oversee the entire product lifecycle at customer sites, from new product launches and customer presentations to installation, training, and after-sales support.
- Deliver training sessions and on-site coaching to customers throughout Italy on the use of company instruments and software applications (approximately 40% of working time).

- Provide remote technical support and after-sales assistance.
- Handle administrative activities related to instrumentation, including warehouse management, delivery notes, and order processing.
- Collaborate cross-functionally with internal teams to ensure an excellent customer experience.

Requirements

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- Degree in Optics and Optometry.
- Excellent command of both Italian and English.
- Previous experience, even if limited, in training, technical support, or customer consulting is considered a plus.
- Strong interpersonal and communication skills.
- Availability to travel frequently across Italy.
- Availability to work on weekends when required.
- Strong organizational skills, problem-solving mindset, and ability to work effectively in a team environment.

Location

Garbagnate Milanese (MI), Italy, with frequent travel to customer sites throughout the country.

Offer

Base salar

New Media Team Specialist

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