Front Of House Manager

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Front Of House Manager – Anantara Palazzo Naiadi Rome Hotel Apply for Front Of House Manager – Anantara Palazzo Naiadi Rome Hotel at Minor Hotels Europe & Americas in Roma, LAZ, IT. This full‐time on‐site position offers great opportunities for career growth. Join Anantara Hotels and Resorts if you are passionate about a career that offers authentic luxury in some of the world's most unique and exciting locations.
Key Responsibilities Lead, manage and develop all Front of House departments, ensuring a consistently exceptional guest experience.
Oversee daily operations across Front Office, Concierge and Guest Relations, ensuring service is intuitive, efficient and personalised.
Supervise the Porters, Doormen and Courtesy Car teams, ensuring a polished and professional arrival and departure experience.
Act as a visible and inspiring leader in the lobby and public areas, setting the tone for luxury hospitality at every moment.
Ensure smooth communication and collaboration with Housekeeping, F&B;, Engineering, Security and all operational departments.




Drive service excellence through coaching, training and performance management.
Handle guest feedback, special requests and service recovery with confidence, empathy and discretion.
Monitor departmental procedures, standards and compliance, ensuring flawless execution and attention to detail.
Support budgeting, scheduling, workforce planning and productivity across the Front of House function.
Champion the hotel's luxury positioning and contribute to delivering the distinctive Anantara guest experience.
Key Qualifications Proven experience in a senior Front Office or Rooms Division leadership role within a luxury hotel environment.
Strong understanding of high‐end guest expectations and a personalised service culture.
Demonstrated experience leading multi‐skilled Front of House teams in a fast‐paced, service‐driven operation.
Excellent command of English; additional languages will be considered a strong advantage.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7d9pmo