Company Description MSX International Groupis the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. Job Description As part of our team, you will manage customer inquiries, communicate with customers using different platforms. Answering customers inquires
Ensuring customer satisfaction and manage follow-ups
Optimize follow-up processes to improve customer satisfaction
Define and implement targeted sales strategies for individual dealers
QualificationsAbout you We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal Customer Service Specialist has a Bachelor’s degree in Economics, Communication or similar, as well as:
Computer literacy, especially MS Office

Fluent level of English
Previous experience in contact with customers is considered a huge plus
Experience of planning complex schedules of activities
Additional Information With Over 5,000 Employees Based In More Than 80 Countries Across The Globe, Our Teams Provide Industry Leading Expertise That Spans
Parts, Accessories & Service Performance
Repair Optimization & Compliance
Distribution & Sales Performance
Our proven track record means that we now partner with almost every car manufacturer on the market.
The MSX Mission To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
The MSX Vision To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
MSX is an equal opportunities employer and encourages appl

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