Technical field area manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7d9wc2

We are looking for a motivated and service‑oriented professional to join our Tractor Service Department.

La preghiamo di leggere attentamente la seguente descrizione del lavoro per assicurarsi di essere la persona giusta per questo ruolo prima di candidarsi.

As part of an international after‑sales organization, the new team member will contribute to strengthening dealer support and enhancing service performance across the assigned regionRole OverviewThe new team member will be integrated into the Tractor service department, reporting directly to the Italian Service Manager.

Key responsibilities include giving service support to dealers (regionally based), developing their after-sales business.Key ResponsibilitiesDealer Support: Manage daily technical inquiries from the field, providing expert guidance to dealer service progress, mechanics via telephone, mail and onsite.

Case Management: Oversee the e-service ticket lifecycle and technical reporting, ensuring all troubleshooting and problem-solving protocols are correctly followed.





Joint customers visit the dealer to fix complex technical issues.Dealer Visits: Conduct regular dealer visits to review service-related topics, including field follow-ups, new service bulletins, mandatory campaign progress, and warranty issues.

Monitor machine registrations and collaborate with dealers on technical training proposals to encourage the professional growth of their mechanics.Training: Facilitate technical training sessions (both virtual and in-person).

This includes content preparation (online and F2F) and conducting classroom instruction at our Milan headquarters.The ideal candidate must possess a technical diploma, specifically as a Mechanical Engineering Technician (or equivalent high school technical certification) with after-sales business knowledge.English Proficiency: Fluency in English (written and spoken) is a requirement for this role. xysqume Additional Languages: French basics is desirable (not mandatory) T

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7d9wc2