Guest Experience Manager
Pubblicato il 12-08-2026 - Russotti Gestioni Hotels S. P. A. in Milano
Job SummaryAt Russotti Gestione Hotels Spa we are seeking a professional Guest Experience Manager to join our Milan Marriott Hotel team. Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and supervise the hotel lobby and other public areas, particularly at busy times. Serves as Guest Experience Manager, interpreting the concept of hotel hospitality, with reference to the Marriott philosophy. Collaborate daily with various departments as a liaison to ensure welcoming and assistance and to facilitate the flow of information between strategic and operational departments.
CANDIDATE PROFILEQualifications
- High school diploma or GED; 4-5 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major;
CORE WORK ACTIVITIESLeading Guest Services Teams
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example.
- Celebrates successes and publicly recognizes the contributions of team members.
- Encourage and builds mutual trust, collaborative relationships, respect and cooperation among team members.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Serves as a role model to demonstrate appropriate behaviours.
- Work closely with the Training & Development Specialist to develop and execute training programs for the guest services team, focusing on enhancing their skills in providing exceptional customer service.
Maintaining Guest Services and Front Desk Goals
- Welcoming and biddi